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We are looking for a dedicated Customer Support Specialist to join our team and deliver outstanding service to our global user base. In this role, you will address customer inquiries, resolve issues, and ensure a seamless experience for our clients in the cryptocurrency industry.
Key Responsibilities:
* Respond promptly to customer inquiries, providing accurate solutions and exceptional service.
* Resolve customer issues efficiently to ensure high levels of satisfaction.
* Assist customers with account management, transactions, and technical troubleshooting.
* Stay informed about KuCoin's products, services, and industry trends to provide up-to-date support.
* Collaborate with team members and cross-functional departments to address complex customer issues.
* Provide feedback to management on recurring customer concerns and suggest process improvements.
Qualifications:
* Education: Bachelor's degree or higher in a relevant field (e.g., Business, Finance, Information Technology).
* Experience: Prior experience in customer service, ideally within the cryptocurrency or financial services industry.
* Customer Focus: Strong commitment to delivering excellent customer experiences.
* Adaptability: Ability to thrive in a dynamic, fast-paced environment and manage changing priorities.
* Collaboration: Proven ability to work effectively with teams and other departments.
* Shift Work: Willingness to work rotational shifts, five days a week.
Preferred Skills:
* Knowledge of cryptocurrency markets or blockchain technology.
* Experience with customer relationship management (CRM) tools.
* Proficiency in written and spoken English
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
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