Responsibilities:
High Quality, Accurate and Professional Customer service
Answering client enquiries in a timely manner
Coordinate maintenance and repairs works with plumbers
Maintain accurate compliance records, licences, and safety documentation
Prepare regular reports on work orders statuses
Schedule and manage jobs using ServiceM8
Liaise directly with local Government and Council departments regarding permits and invoicing processing
Process and manage customer invoices, ensuring accuracy and completeness
Communicate with customers regarding any invoice discrepancies or issues
Maintain accurate records of invoices, payments and receipts
Assist with other administrative tasks as required, such as data entry, filing, and correspondence
Keeping internal systems and HR records accurate and up to date