About Us
We're a Perth-based, family-owned MSP with a reputation for solving complex IT problems and delivering exceptional support. For 25 years, we've built robust relationships with businesses across a range of industries by providing proactive, reliable, and secure IT solutions.
About the Role
We're seeking a
Level 3 IT Support Technician
who thrives on autonomy and takes pride in delivering high-quality solutions. You'll be the go-to expert for escalated issues, complex projects, and infrastructure improvements for our clients.
What You'll Do
Lead troubleshooting and resolution for Level 3 escalations.
Design, implement, and maintain network, server, and cloud solutions.
Mentor Level 1 and Level 2 team members to build capability.
Manage projects end-to-end, including client communication and documentation.
Proactively monitor and improve client environments to reduce downtime and risk.
What We're Looking For
Integrity and ownership
— you take responsibility and deliver on promises.
Strong soft skills
— you communicate clearly and build trust with clients and colleagues.
Autonomous worker
— you're self-driven and comfortable managing your priorities.
Proven experience in a Level 3 role, preferably in an MSP environment.
Expertise in Microsoft 365, Azure, Windows Server, networking, and firewalls.
Experience with security tools and best practices.
Why You'll Love Working Here
Be trusted to work independently in a supportive environment.
Direct access to decision-makers in a tight-knit team.
Opportunities for ongoing professional development.
A competitive salary and family-friendly culture.
Unlock job insights
Salary match
Number of applicants
Skills match
Application questions
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years\' experience do you have as an Information Technology Support Technician?
Do you have a current Australian driver\'s licence?
Do you have technical support experience?
How many years of project management experience do you have?
Do you have customer service experience?
Do you own or have regular access to a car?
How much notice are you required to give your current employer?
What can I earn as an IT Support Technician
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