Job Title: Guest Experience Host & Face to Face Sales Lead Generator
Are you a people person with a passion for delivering exceptional customer service and creating unforgettable experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we have an exciting opportunity for you to join our team as a Guest Experience Host & Face to Face Sales Lead Generator.
This is a unique chance to be part of a dynamic and growing company that values innovation, growth, and excellence. As a Guest Experience Host & Face to Face Sales Lead Generator, you will play a critical role in delivering outstanding vacation experiences to our guests and members. Your enthusiasm, creativity, and attention to detail will make all the difference in ensuring every guest has a memorable experience.
Key Responsibilities:
* Greet and register owners and guests with a warm smile and genuine hospitality.
* Provide personalized information on local area attractions, helping our guests make the most of their vacation time.
* Accurately complete all department-related paperwork, ensuring seamless operations and efficient communication.
* Utilize advanced communication equipment, including telephones, facsimiles, and computers, to provide exceptional support to our guests.
* Meet face-to-face with guests to generate sales appointments for our sales centers at our amazing resorts and via live streaming, turning vacation inspiration into exceptional travel experiences.
* Build rapport and establish commonality with customers to ensure a seamless and enjoyable experience.
* Collaborate closely with the resort operations team to provide high-quality service and a smooth check-in process for our guests.
* Clearly articulate the benefits of traveling within our community, inspiring our guests to explore new destinations and experiences.
* Meet established targets and key performance indicators (KPIs) set by the business, driving continuous improvement and excellence.
Benefits:
* Professional development funding to help you grow and succeed in your career.
* Discounted hotel stays across Australia, Fiji, and New Zealand, giving you the chance to relax and recharge in style.
* Great career development opportunities, empowering you to take on new challenges and achieve your goals.
Requirements:
* Previous experience in a similar hotel position, with a strong background in customer service and hospitality.
* A genuine passion for delivering exceptional customer experiences and making a positive impact on our guests' lives.
* Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
* Enthusiasm, self-motivation, and a positive attitude, with a commitment to achieving excellence in everything you do.
* Impeccable presentation and professional grooming standards, reflecting the highest standards of our company's brand and values.
* High levels of computer literacy, with the ability to utilize advanced technology to deliver exceptional results.
* Previous experience with a Property Management System (PMS), such as Hirum, Fidelio, or Opera, would be advantageous but not essential.
* The ability to recognize and solve problems effectively, thinking creatively and outside the box to find solutions.
* Flexibility to work a varied schedule, including nights, weekends, public holidays, and school breaks, to meet the needs of our guests and business.
Why Join Us?
We're more than just a company – we're a community driven by a shared passion for delivering exceptional vacation experiences. Our inclusive environment encourages collaboration, creativity, and growth, empowering our associates to make a meaningful impact and achieve their full potential. We believe in recognizing and rewarding our associates' hard work and dedication, providing opportunities for career development, and fostering a culture of fun, celebration, and mutual support. Join us and become part of a dynamic team that's shaping the future of vacation ownership and travel membership.