Introduction
Health Voyage is a local for purpose not for profit. As a charity organisation we are strongly guided by our values and work towards a vision of healthier people and stronger communities. Health Voyage is the Lead Agency for the Coffs Harbour Women's Health Centre; headspace Coffs Harbour and headspace Grafton. To find out more about Health Voyage visit our website:
OUR VISION: Healthier people. Stronger communities.
OUR MISSION: We provide safe, inclusive, high quality health care and strive for health equity in our community. Empowerment is at the heart of what we do.
OUR VALUES: Ethical Integrity Respect Diversity Compassion
Health Voyage is a Circle Back Initiative Employer and commits to respond to every applicant.
Description
The Coffs Harbour Women's Health Centre (CHWHC) is a multi-disciplinary primary health care service servicing Coffs Harbour and surrounding areas. CHWHC is a community-based service providing care to women most at risk of ill health (culturally, socially, and economically disadvantaged; disabled, First Nations, carers and victims of domestic and family violence). The Centre team includes General Practitioners, Women's Health Nurses, Psychologist, Physiotherapist, Dietitian, Health Promotion, Administration and Reception.
We are seeking a full-time Centre Manager for the Coffs Harbour Women's Health Centre, with an opportunity to work part-time 0.8 FTE if preferred. This position is available to commence from April 2026.
The Centre Manager will lead, develop, implement, oversee and manage the operations, and the future growth and development of CHWHC, ensuring the Centre meets its accountability and reporting requirements. They will be a highly motivated and capable person who will facilitate excellence in integrated, holistic health care, with the goal of improving outcomes for women and girls who seek care from CHWHC and their families.
The Centre Manager will have extensive experience at managing multidisciplinary teams. They will be responsible for the financial management of CHWHC and ensuring the Centre operates in compliance with its legal and contractual obligations, clinical policies and procedures, and accreditation standards.
Job tasks and responsibilities
Leadership and Management
1. Provide leadership, supervision and support to staff in accordance with Health Voyage and CHWHC policies.
2. Manage day-to-day Centre operations and coordinate workflows across clinical and administrative functions.
3. Lead recruitment, onboarding, supervision, performance reviews and performance management.
4. Maintain registers for incidents, complaints, medical equipment and ensure compliance.
5. Oversee data collection, reporting, administrative systems and business process improvements
Financial Management and Business Services
6. Oversee financial management including budgeting, reporting, Medicare processes and practice incentives.
7. Manage relationships with Mid North Coast Local Health District, Women's Health NSW, Healthy North Coast, partner organisations and community providers.
8. Lead accreditation (RACGP/GPA) processes and continuous quality improvement initiatives.
9. Lead the Centre's strategic planning for the purposes of service improvement, and explore opportunities to improve services for those who access CHWHC services
Quality and Safety
10. Ensure a safe, inclusive and supportive environment for clients, staff and stakeholders.
Benefits to you:
11. Working in a vibrant centre, joining a dedicated team who are passionate about Women's Health and supporting our community.
12. Receive five (5) weeks of Paid Annual Leave per annum.
13. Professional development and training opportunities.
14. Access to generous Salary Packaging, including $15,990 tax free
Skills And Experiences
Essential
1. Female – being female is a genuine occupational qualification for this position in accordance with Section 31 of the Anti-Discrimination Act 1977 (NSW)
2. Tertiary qualifications in a relevant discipline – Practice Management, Health Administration etc.
3. Demonstrated experience (5 years +) in managing a medical practice or community-based health or welfare organisation including financial, HR, and office management
4. Demonstrated experience at managing all aspects of staff and team performance, including recruitment, staff orientation, supervision, performance reviews, staff disciplinary action, performance development and team building
5. Demonstrated experience at managing and developing operational systems for a health or community services organisation, including effectively planning and allocating resources in order to maximise operational efficiency and meet funding deliverables
6. Demonstrated understanding of the principles of accountability systems and continuous quality improvement processes, including the utilisation of data systems, the development and implementation of policies and procedures, and the use of evaluation and risk management tools
7. Understanding/knowledge of the social view of women's health and women's rights to self-determination, and the ability to work from a feminist perspective
8. Strong understanding of the Medicare system and Practice Incentives Programs
9. Proficiency in electronic practice and health record management systems and sound knowledge of medical terminology
Desirable
1. Experience in Best Practice software
2. Experience in the not for profit/non-government sector.
Enquiries to Julie Chakos or Tazmyn Jewell
Health Voyage is committed to a workplace culture that builds respect, fosters inclusiveness, promotes diversity and embraces the unique skills and qualities of all our workforce and members. Candidates who identify as Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse, LGBTIQA+, or have a lived experience of mental health are encouraged to apply.
If this sounds like your ideal job, please visit our website to download a full Position Description and to apply Current Vacancies - Health Voyage
Please note there is no application close date and applications will be reviewed as they are received. We invite you to apply as soon as possible.