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1. Lead training for major tech and CRM (Salesforce) transformations
2. Partner with senior leaders to drive impactful user adoption
* Lead training for major tech and CRM (Salesforce) transformations
* Partner with senior leaders to drive impactful user adoption
About Our Client
This opportunity is with a well-established organisation operating in the retail industry. As a large organisation, they are committed to implementing innovative technology solutions to enhance business operations and customer experiences.
Job Description
* Design and deliver training programs for technology and CRM (Salesforce) initiatives
* Conduct training needs analysis and develop tailored learning plans
* Create engaging content: e-learning modules, guides, workshops, and simulations
* Facilitate in-person and virtual training sessions across diverse user groups
* Collaborate with change, delivery, and tech teams to align training with project goals
* Support user adoption through coaching, job shadowing, and post-go-live refreshers
* Maintain and update knowledge management content for new systems and processes
* Track training effectiveness and continuously improve based on feedback
The Successful Applicant
* Strong background in L&D or training delivery within tech or digital environments
* Skilled in instructional design and creating blended learning solutions
* Experience supporting CRM or system implementations (Salesforce ideal)
* Confident communicator with strong stakeholder engagement skills
* Proactive, adaptable, and collaborative team player
* Able to simplify complex technical concepts into clear, practical content
* Holds or is working towards Cert IV in Training & Assessment (TAE40122)
* Passionate about driving change and improving user adoption through learning
What's on Offer
* An opportunity to collaborate with a large organisation in a technology-driven environment.
* The chance to lead and implement innovative training programs.
* Flexible working options to support work-life balance
* Access to training and development to grow your career
* Team discounts and partner offers across retail and services
Contact: Divya Khangura
Quote job ref: JN-072025-6781411
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Human Resources
* Industries
Retail, Consumer Services, and Food and Beverage Services
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