About Us
At Datanova, we’re not just building software, we’re shaping the future of care through innovation. As a fast-growing company in the technology and services space, we’re the creators of FlowLogic, a leading cloud-based solution designed to transform how NDIS providers deliver support across ANZ. Our platform empowers disability organisations to streamline operations, boost productivity, and stay fully compliant, freeing them to focus on delivering life-changing services.
Behind our success is a close-knit, high-performing team with a strong culture of collaboration, curiosity, and continuous growth. You’ll work directly with senior leaders, have a clear impact from day one, and enjoy the support you need to grow your career in a business that’s scaling fast and going places.
The Role
We’re looking for a proactive and technically capable Helpdesk Support Officer to be the go-to problem solver for our customers and internal teams.
You'll be the first point of contact for resolving platform issues, system queries, and user concerns — helping ensure a seamless experience across FlowLogic, FlowPoint, and related systems. You’ll also work closely with other teams to troubleshoot, log, and escalate issues as needed.
This role requires strong communication skills, an eye for detail, and a commitment to excellent service.
Key Responsibilities:
* Deliver a high standard of customer service by responding to internal and external queries with professionalism, clarity, and care.
* Log, track, and manage service requests using Helpdesk systems.
* Research and resolve user issues by utilising available resources and documentation.
* Troubleshoot hardware, software, and system issues - including FlowLogic and FlowPoint - both remotely and onsite.
* Provide support for onboarding, user training, and the ongoing use of supported platforms.
* Escalate complex issues as needed and collaborate with internal teams to ensure effective resolution.
* Maintain accurate documentation and contribute to a culture of continuous improvement.
* Assist with system administration and network coordination tasks as needed.
Essential Criteria
You’re a strong communicator and solutions-focused thinker who thrives on helping others, resolving issues, and delivering exceptional support. You’ll also bring:
* Working knowledge of PCs, software systems, and remote troubleshooting tools.
* Familiarity with FlowLogic and FlowPoint software (or ability to learn quickly).
* Strong customer service orientation, with a calm and confident phone/email manner.
* Ability to manage competing priorities and stay organised in a dynamic environment.
* Excellent listening and communication skills - written and verbal.
* A collaborative approach and the confidence to work with different teams and clients.
* Current Australian driver’s licence.
* National Police Check (current or willing to obtain).
What We Offer:
* A supportive, inclusive, and engaged team environment.
* The opportunity to do meaningful work at the intersection of care and technology.
* Flexible work arrangements following your onboarding period.
* A competitive salary package, with potential for growth and development.
Apply now!
We appreciate all candidates who have taken the time to apply but only shortlisted candidates will be contacted.
We value diversity and we believe that our uniqueness makes us stronger. We encourage applicants from diverse and/or minority backgrounds to express their interest. We believe in creating a working environment where individuals are able to bring their full self to work and are valued for their unique contribution.