A ccountable for the operations of the Company's linehaul resources, co-ordinating interstate freight movements in the most cost effective and efficient manner ensuring the achievement of optimum customer service levels.
Functions and Responsibilities
* Maintain the Profit/loss relating to the Linehaul Services
* Manage daily interstate bookings (received, processed, allocated & programmed for movement)
* Report on daily meterage and price variations
* To ensure full compliance with administrative procedures as outlined in Company Policy.
* Deal with branch, franchise and agents' queries relating to linehaul services
* Allocate and book containers as required and organise their immediate de-hire through internal and external resources.
* To maintain ongoing records of the linehaul and other functions as determined from time to time.
* Assist with the statistical analysis of all reports generating from linehaul services advising trends and patterns and contribute to decisions concerning price variations
* Data entry and maintenance of all statistical records as agreed with the national manager, customer service and operations.
* Ensure that linehaul services contract carriers adhere to quality and performance requirements
* To control the paperwork flow related to your area and to ensure it is completed fully and correctly.
* Monitor and schedule where possible empty Import containers to reuse for Exports.
* Reconcile monthly demurrage / domestic and International.
* Deal with and resolve customer queries as necessary and in line with Quality.
* When required, arrange the provision of additional resources via contacting hire companies, or subcontractors, at cost-effective rates, approved by the National Operations Leader.
* Raise manifests for all outgoing consignments.
* Undertake all rail Container movement bookings and dispatch via Freight Web Road and Rail.
* Collate and check inbound manifest ensuring correct allowances are applied.
* Attend operative meetings as required.
Preferred Skills & Experience
* Strong interpersonal and communication skills
* Problem Solving ability
* Attention to detail and high level of accuracy
Required certifications
Nil
Titles of Peer Roles within the Organization
Operations Manager, Linehaul employees, Removalist, Operations Schedulers
Supervisory Responsibility
None
DELEGATED AUTHORITY
* Full authority Recommend recruitment of operational staff with reference to Operations Manager
* Full authority to recommend the alteration of operational procedures and systems in order to maximise efficiency and customer service - with reference to the National Operations Leader AUNZ
* Full authority to Expend Company Funds in accordance with Company Policy contained in the Company Policy Manual Section 2, Finance, No 2.4 - "Transaction and Signature Authority".
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