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What You’ll Do
Team Overview:
The Braze ANZ Account Management team drives commercial growth and retention across our existing customer base. In this role, you’ll operate as a strategic commercial partner, helping customers unlock the full value of Braze through cross‑functional collaboration, insight‑led engagement, and a focus on measurable outcomes. Your impact will fuel revenue expansion, customer success, and long‑term loyalty.
Responsibilities
- Own a portfolio of key enterprise customers, driving upsell, cross‑sell, and renewals across ANZ
- Cultivate and maintain strategic relationships with senior and executive stakeholders to drive long‑term partnership and commercial alignment
- Partner with Customer Success to create and execute strategic account plans, deliver regular business reviews and maintain account health to drive sustained growth and adoption over time
- Leverage strong business and commercial acumen to align account strategy with customer priorities and Braze’s growth objectives
- Proactively identify growth opportunities through usage analysis and whitespace mapping
- Achieve and exceed quarterly expansion and retention targets
- Develop and deliver tailored commercial proposals that align with customer goals and drive ROI
- Maintain accurate expansion and renewal forecasts, providing insight into deal progress, risks, and growth opportunities
- Lead customer meetings both virtually and in‑person; occasional domestic and international travel required
WHO YOU ARE
You’re a commercially minded, customer‑obsessed Account Manager with a passion for growth. You have a proven track record of managing and expanding SaaS accounts, strong executive presence, and thrive in a high‑performance, fast‑paced and collaborative cross‑functional environment.
Requirements
- 6+ years of progressive experience in SaaS Sales, Account Management, or similar, with demonstrated success in driving revenue growth, customer retention, and strategic value for enterprise or mid‑market clients
- Minimum 3 years owning complex SaaS customer relationships; including full accountability for renewals, upsell, and expansion across multi‑product or multi‑region portfolios
- Experience in the Martech, Adtech, or broader CX space highly regarded
- Proven track record of consistently exceeding commercial targets in fast‑paced, high‑growth environments
- Experience managing portfolios with annual contract values ranging from 250K to 1M+ is highly regarded
- Ability to influence and build relationships at C‑level, with a clear track record of value‑based selling and strategic account growth
- Experience or understanding of the Martech ecosystem is highly valued; including CRM, marketing automation, customer analytics, email, or content marketing
- Excellent collaborator and team player with a proven ability to work cross‑functionally with Customer Success, Services, Marketing, Partnerships, and Sales to drive customer outcomes and commercial impact
- Exceptional communicator - confident presenter, persuasive writer, and trusted relationship builder with strong verbal, written, and numerical fluency
- Robust organisational and time management skills; comfortable managing competing priorities
- Self‑starter with a high level of accountability, drive, and commercial acumen
What We Offer
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in‑office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company‑wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
About Braze
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross‑channel messaging and journey orchestration to AI‑powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
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