Based in the Brisbane branch, you will support customers and internal stakeholders through high quality service, order processing, and supply chain coordination.
How you will make a difference
You will work closely with Sales, Engineering, Operations, and external suppliers to ensure customer expectations are met efficiently and professionally.
What you should be good at
* Having a strong customer service mindset with excellent communication and organisational skills
* Displaying a high attention to detail and ability to manage multiple priorities in a fast paced environment
* Experience with SAP or a similar ERP system (or willingness to become a process expert)
* Sound computer skills and confidence working with data and systems
* Ability to work effectively within a small, collaborative team
* A mechanical aptitude or willingness to learn technical product and service fundamentals
* Understanding of commercial trading processes and supply chain principles
* Providing a consistently high level of customer service to internal and external customers
* Answering customer enquiries regarding products, services, pricing, and order status
* Preparing and processing customer quotations and sales orders accurately and efficiently
* Processing internal and external orders using SAP and other internal systems
* Liaising with Engineering, Production, Sales, and Area Sales Managers to enable timely order fulfilment
* Establishing and managing future warehousing setup in Brisbane branch, to ensure timely delivery to customers
* Inventory Management: Setting inventory targets and managing stock levels
* Placing purchase orders with suppliers and coordinating inbound and outbound logistics
* Coordinating dispatch of outgoing orders to customers, ensuring delivery commitments are met
* Maintaining customer records, pricing conditions, and cross references in internal systems
* Supporting supply chain and procurement activities, including inventory management, logistics, forecasting, and basic operational analysis
* Assisting the Branch Manager with additional tasks as required
* Ensuring compliance with HOERBIGER Quality, Safety, and Environmental Management Systems
What you can look forward to
This role is a key part of the HOERBIGER Australia Customer Service team and plays a critical role in supporting customers through timely information, accurate order processing, quotations, and ongoing communication. You will be supported with relevant ongoing training and education and have the opportunity for advancement in a global organisation.
The role is full time Monday to Friday, 38 hours per week, based on-site in our Brisbane branch.
You should be based in Australia and must have a current right to work full time in Australia to apply for this position.
The Company will not consider applications unless you have a valid visa.
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