The main purpose of Service Technician is to be the central point of contact for the RMA process within Seeing Machines.
**The key responsibilities of the role include**:
- Physically receiving RMA components.
- Prioritizing components for inspection in accordance with business needs.
- Inspecting and testing RMA components to confirm the acceptance (or not) of warranty for the component.
- Repairing components if financially appropriate to do so.
- Raising RMA's with Seeing Machines manufacturers.
- Coordinating the shipping of RMA's to manufacturers.
- Receiving RMA's from manufacturers and confirming that repair or replacement has occurred.
- Updating the appropriate documents to assist in tracking the status of RMA for business needs.
- Returning repaired or replacement stock to Spare Parts.
- Returning refurbished or repaired product to Customers or Distributors.
- Disposing or recycling unrepairable components.
- Refurbishing returned components for use as Spare Parts as directed.
- Analyzing RMA activity to understand failure rates, repair rates and to advise on systemic faults.
About you
**Specifically, we are looking for people with**:
- High School Certificate and further study in a related field.
- Proficiency in the MS Office suite of products
- Understanding of and willingness to comply with relevant WH&S requirements
- Excellent interpersonal communication skills, including the ability to explain technical concepts to a non-technical audience
- Practical understanding of network technology
- Technical and fault-finding skills
- Demonstrated problem solving skills
- Strong attention to detail
- Innovative and analytical mindset
About Seeing Machines
We are a global company founded in 2000 and headquartered in Australia, and an industry leader in vision-based monitoring technology that enable machines to see, understand and assist people.
Seeing Machines develops Driver and Operator Monitoring System (DMS) technology to enhance safety for Automotive, Commercial Fleet, Off-road and Aviation.
Seeing Machines' technology portfolio of AI algorithms, embedded processing and optics, power products that need to deliver reliable understanding of vehicle operators, in real-time.
The technology spans the critical measurement of where a driver or operator is looking, through to the classification of their cognitive state as it applies to accident risk. Reliable "driver state" measurement is the end-goal of DMS technology.
Seeing Machines has offices in Australia, USA, Europe and Asia, and supplies technology solutions and services to world-leading brands in each market vertical.
Why Seeing Machines
- Work with inspiring people - we are proud to have a team of experts in their field, we invent, innovate, and collaborate
- Work flexibly - we encourage our people to manage their work and personal lives to achieve a balanced outcome
- With offices spanning the world, Seeing Machines serves a growing market in the UK, Europe, Africa, North America, Latin America, and Asia Pacific
- We are social with staff events held throughout the year, from BBQs, morning teas, to special events and other celebrations
- We are focused on employee support
- we understand the importance of our collective wellbeing You will have access to our Employee Assistance Program any time you require it
- Access to global benefits and reward platform - offering discounts across large range of retailers
- We are lucky enough to have fresh fruit supplied daily
- If you work in Canberra, you'll have access to free parking.
Seeing Machines acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.