About the Position
This role is ideal for someone who is detail-oriented, organised, and committed to providing empathetic service during challenging times.
You will work within a high-performing loss adjusting team, providing essential administrative and customer service support. You'll help ensure claims are managed efficiently and compassionately for affected policyholders.
* Registering new claims and coordinating appointments for loss adjusters
* Making first contact with policyholders and brokers
* Managing claim documentation and correspondence using internal systems
* Maintaining clear and proactive communication with all stakeholders
* Preparing schedules of loss and supporting claims reporting
* Assisting with escalations, invoicing, and compliance with service level agreements
* Providing support to other team members during periods of leave or surge
Your Key Responsibilities
You will have:
* At least 12 months of professional experience (insurance, claims, or administration highly regarded)
* Strong customer service skills, with confident written and verbal communication
* High accuracy in data entry and document handling
* Ability to prioritise tasks and work independently
* Competence with Microsoft Office and claims systems
* A professional, compassionate approach to supporting clients experiencing distress
Benefits
This is a meaningful opportunity to contribute to recovery efforts and make a real difference in people's lives.
The successful candidate will be part of a respected organisation delivering vital insurance services across Australia.
About You
You bring a proactive attitude and thrive in structured, fast-paced environments.
How to Apply
We encourage you to apply today. Submit your resume via the button below.