Job description
IT Help Desk Officer
Business Services & Systems | Information Technology
Closing date: 06/09/2025
When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and disability services we support people throughout life's journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.
About the role
Join our supportive team providing first level support and resolving help requests from across our wide range of end users. This role is based in West Perth but requires travel to our sites to support our teams when needed.
About you
You'll love solving problems and providing excellent customer service. This role is perfect for someone just starting up in their career. Along with sharing the MercyCare values you'll have:
* A relevant IT qualification (highly desirable)
* Experience in troubleshooting PC, printers, computer peripherals and software issues
* Experience in supporting desktops in a Microsoft enterprise environment
* Excellent communication skills and a proactive customer focus committed to service levels
* Sound knowledge of MS operating system, iOS and Android devices
* Working knowledge of Microsoft 365 applications – Exchange Online, OneDrive, SharePoint etc.
* Microsoft 365 Certifications (highly desirable)
* National Police Clearance (obtained within the last 6 months)
About the benefits
You'll become part of an inclusive, diverse, and welcoming Western Australian organisation passionately committed to making a meaningful impact in the local community. Our MercyCare Promise is focused on ensuring our people are connected and empowered to make a positive difference in the heart of our communities.
As a valued team member, you'll also enjoy access to:
* Not for profit Salary Packaging options up to $18,000
* Childcare discounts for your little ones
* Options to purchase additional leave
* Career Pathways, Professional Development and Training
* Comprehensive Wellbeing Program including discounted health insurance and free flu vaccinations
To Apply
Click "Apply Now" to visit our website and submit your application. Applications close on September 6th, 2025, but don't wait—apply early, as the recruitment process may begin before the closing date.
Please note all applications must be received via the online portal to be considered.
Mercy Care values individuality. If you experience neurodiversity or live with a disability and would like support or accommodations to fully participate in our recruitment process, reach out to us at we would love to hear from you.
At MercyCare, every person matters.
With our 175-year legacy extending back to the Sisters of Mercy, today we stand proud to make a positive difference in our local communities. We live by our values – respect, integrity, compassion, justice, excellence, and courage.
We are committed to safeguarding and protecting children, young people and the vulnerable. We invite applications from people from all walks of life, including Aboriginal and Torres Strait Islander people, and those from diverse ages, cultures, faiths, abilities, gender and sexuality.