DESCRIPTIONAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.
In other words, we're the people who keep the cloud running.
We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.
You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.If you like to work with new technologies and optimizing existing technology and have experience participating in network/systems support for a large-scale enterprise or service provider environment, we would like to meet you.
Your work will play a key role in driving the stability and sustainability of next-generation IP networks.Key job responsibilitiesOperational Excellence• Troubleshoot networking, routing and interconnectivity problems - including troubleshooting of network device hardware failures• Identify and troubleshoot recurring platform problems• Collaborate with internal teams to diagnose problems, and return devices/configurations to a healthy state• Escalate to external vendors (Cisco, Juniper, etc) to diagnose problems and facilitate part replacement• Work with ISPs to diagnose problems between Amazon's network and their infrastructure.BASIC QUALIFICATIONS• B.S.
Degree in Network Systems Administration, Computer Networks and Security, Telecommunications, Computer Science, or equivalent is mandatory• Exposure to various routing technologies (Cisco, Juniper, etc)• Exposure to Linux/Unix operating systemsPREFERRED QUALIFICATIONS• Understanding of the OSI and TCP/IP models• Understanding of OSPF, BGP, TCP, ARP and Ethernet Protocols• Experience troubleshooting switching and routing hardware• Experience troubleshooting layer 1 and 2 network problems• Experience working with customers to diagnose a problem, and work toward resolution• Basic understanding of the UNIX/LINUX operating environments with the ability to navigate, manipulate and understand the file structure• Experience scripting with Python and/or Perl• Needs to be highly motivated to learn• Needs to have strong written and verbal communication skills• Ability to interact efficiently with peers and customers is required• Ability to multitask effectively• Strong logical thinking skills, with the ability to adapt as new information becomes available.IDE statement:Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
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