About the Job
Our Customer Service Team plays a key role in creating an inclusive and vibrant environment where individuals and businesses can thrive within thoughtfully designed workspaces. This position sits at the heart of contributing directly to the member experience and the daily energy of our locations. As we continue to expand, new opportunities for development and career progression naturally emerge. We are seeking a dynamic individual who is passionate about people, community, and making a meaningful impact within our coworking environment.
Responsibilities
* Anticipate potential customer issues and resolve them swiftly and efficiently.
* Help create and foster a warm, welcoming, professional environment for internal and external customers.
* Attend all daily requirements regarding the space's opening/closing, member requirements, sales leads when required, meeting room bookings, and mail distribution when needed.
* Work with the Space Team to facilitate internal/external event promotions and foster a community environment.
* Complete new member induction, onboarding/offboarding processes, and practices that align with organisational procedures.
* Service meeting rooms with coffee deliveries, introduce clients to the space, and set up the meeting rooms for the space's day-to-day operation.
* Provide support to the other Team Members and Management to ensure the smooth day-to-day running of .
* Ensuring the 'Daily Checklist' for your location is completed during the day according to the Space & Organisational.
* When necessary, assist with projects and support a Business Centre lead with projects when required.
Any other duties reasonably requested in line with any of the above.
Maintenance
* Reporting and completion of all maintenance requests, both internally and with building management.
* Work with other Team Members to ensure the centre is always in excellent condition.
Desired Experience
* 2-3 years of experience working in a customer service role.
* University Graduate preferred.
* Customer Service and sales experience are a must.
* Hotel Operations or Concierge background is a plus.
* Strong self-awareness.
* 2 + years of operational and or facilities management.
* Demonstrate strong moral values, empathy, passion, career aspirations, and positive living.
* Strong communication, organisation, and project management skills.
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