Tech Support Analyst - Customer Service
We are looking for a Tech Support Analyst - Customer Service who can proactively manage a portfolio of technical complaints, ensuring we meet our Code of Practice obligations. You will identify trends and key insights through technical complaints handling to drive improvement in customer and business outcomes.
You will have experience in leading, coaching and developing a claims team at a technical level, planning and prioritizing effectively, organizing tasks and managing competing demands. Ability to communicate with clarity, impact and influence is crucial.