Job Overview
The Guest Service Agent is a key role within the hotel industry, requiring individuals to deliver exceptional customer service to guests.
* Upon arrival, agents ensure a smooth and efficient check-in process while addressing any immediate inquiries or needs.
* Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels.
* Agents oversee the accurate processing of guest reservations, updates, and special requests.
* Act as a primary point of contact for guests throughout their stay, offering prompt assistance and resolving issues.
Key Responsibilities:
1. Deliver high-quality service in a fast-paced environment.
2. Articulate information clearly and effectively across various mediums.
3. Demonstrate proactive problem-solving skills and a positive approach to addressing guest needs.
4. Foster positive guest experiences and maintain high satisfaction levels.
5. Promote a polished and professional presentation.
Requirements:
1. A background in delivering high-quality service within a hotel or customer-facing environment.
2. Excellent ability to articulate information clearly and effectively.
3. Consistently delivers an exceptional standard of service.
4. Adept at maintaining high guest satisfaction levels.
5. Presents a polished and professional image.