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Level 1 support engineer

Perth
Professional Search Group
Support Engineer
Posted: 25 June
Offer description

Job Description

Are you passionate about IT and eager to learn? An exciting opportunity awaits with a rapidly growing Managed Service Provider in Perth

We are currently recruiting for a Level 1 Support Engineer on behalf of our client, an MSP that has recently experienced exponential growth. They are looking for an enthusiastic individual with MSP experience who thrives in a fast-paced environment and is dedicated to providing exceptional support to clients.

Key Responsibilities:

* Provide first-line support to clients via phone, email, and ticketing system.
* Troubleshoot and resolve technical issues related to hardware, software, and networking.
* Assist in the maintenance and monitoring of client systems and infrastructure.
* Collaborate with senior engineers on complex issues and projects.
* Document solutions and maintain knowledge base articles for future reference.

What Our Client Is Looking For:

* Proven experience in an MSP environment.
* Strong understanding of IT support principles and practices.
* Excellent communication skills and a customer-centric approach.
* A proactive attitude with a keen desire to learn and grow in the IT field.
* Relevant certifications are a plus but not required.
* Candidates must hold either permanent resident status or be an Australian citizen.

Why Consider This Opportunity?

* Join a friendly and supportive team that values your growth.
* Gain exposure to a variety of technologies and clients.
* Opportunities for professional development and career advancement.
* Competitive salary and benefits package.

If you're ready to kickstart your career in IT and immerse yourself in a learning-rich environment, we encourage you to apply via this advertisement or reach out to

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