Job Title Senior Officer, Accounts & Payments - Corporate Banking, Asia Pacific Job Description About Us Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do. About the role: Rabobank’s Global Service Centre, Asia Pacific, based in Sydney, provides operational support to Wholesale & Treasury businesses & their clients across the Asia Pacific region. The Accounts & Payments team within Corporate Banking Services manages wholesale account servicing & payment processing. As Senior Officer, you will support corporate cash management, providing domestic & cross-border payments services across Asia, ensuring accuracy, timeliness, & regulatory compliance, You will bring a strong eye for detail, knowledge of regional payment products, & a service‑driven mindset. The team works Monday to Friday from 12:30pm to 9pm so you must be willing & able to work hours these hours to support the Asia time zone. As we have a hybrid work environment, you will work a mix of days in the office & days from home. Top Role Responsibilities & Accountabilities: Process & manage domestic & cross-border payments across multiple platforms e.g. e.g., SWIFT, RTGS, CHATS & FPS Monitor end-to-end payment flows, resolving exceptions, breaks, & investigations promptly. Meet all settlement deadlines & SLAs with a strong focus on accuracy & risk control Support client onboarding & account setups, including payment channel configuration Provide guidance to clients & Relationship Managers on payment formats, cut-offs, & operational requirements Act as a subject matter expert for complex investigations, system issues, & escalations Ensure compliance with AML, Sanctions, & regulatory frameworks, escalating risk where required Participate in audits, control testing, & issue remediation activities Identify opportunities for process improvement, automation, & enhanced client experience. Support system testing, upgrades, & regulatory change initiatives Mentor & guide junior team members, contributing to a collaborative, high-performance culture To Be Successful, you will have: 5 years’ experience in an operations within Corporate, Wholesale or Institutional Banking Regional (Asia) payments or client coverage experience highly regarded Strong understanding of corporate payments & account products Hands-on knowledge of corporate banking systems & payment rails (SWIFT, RTGS, FPS, CNAPS, Direct Entry) Excellent attention to detail & an ability to work to a high level of accuracy Strong communication & stakeholder management skills Ability to prioritise, manage pressure, & meet strict deadlines Client-focused mindset with a proactive, problem-solving approach Continuous improvement mindset, with an interest in automation & digital change. An ability to develop relationships with key stakeholders & clients / relationship management Previous experience supporting countries within Asia Pacific preferable Mandarin or Cantonese language skills preferred Willingness & ability to work 12:30pm - 9pm Monday to Friday (mix of in office & at home) What we're proud to offer you: Wellbeing leave. These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives Education Assistance Program. Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development Parental Leave that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave) Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance Rabo Workplace Giving program. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners Our Values Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds. Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.