Telstra Business Technology Centre (TBTC) Victoria East is an award winning, customer focused, innovative and rapidly growing Telecommunications & Technology company based in Traralgon. At the TBTC you will become part of a team who are committed, driven and creative; relying on each other to achieve high standards of quality and customer service.
We are on the lookout for a Customer Service specialist to join our expanding team in Traralgon.
As a TBTC Customer Service specialist you will be responsible for managing customer service and provisioning orders for Telstra’s medium business and business plus customers.
You will have exceptional customer service, administration, and time management skills with the ability to trouble shoot and manage multiple deadlines and priorities whilst committing to customer excellence.
The Role
Providing exceptional customer service to new and existing Telstra medium and Business plus customers
Processing and provisioning all customer orders
Meet and greet customers who visit the TBTC
Managing Point of sale (POS) in the TBTC and order processing
Manage tickets and process customer workflows
Responsible for stock ordering process and regular stock take
Develop capability and technology knowledge of Telstra business products and services
Meet individual and performance KPIs
Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions
Identify areas of improvement and actively embrace change and technology to better support our business customers
About You
Minimum 2 years in a customer service, sales administration, or provisioning role
Ability to meet SLAs and key performance metrics
Adaptable to change
Show initiative, embrace and adopt recent technology and methodologies that can positively impact customer experience.
On Offer
A competitive remuneration package
Growth opportunities opportunities and on-job training
A Cover Letter telling us why you\'re perfect for this role would also be helpful.
Please note: Only shortlisted candidates may be contacted.
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📌 Customer Service Specialist Traralgon
🏢 Telstra Business Technology Centre
📍 Traralgon