Add expected salary to your profile for insights.
We are currently recruiting for a Customer Support Specialist on behalf of our client, AgriNous, an industry leader in Ag Tech that is transforming Australia's livestock and saleyard sector. This role is ideal for a customer-focused problem solver with knowledge of accounting principles and a passion for providing exceptional customer support, ideally with a background in agriculture or the livestock sector. As AgriNous continues to expand across Australia, they seek someone with the nous and drive to build strong business relationships while thriving in an evolving environment.
The Role
As a Customer Support Specialist, you'll be the friendly face and trusted expert for AgentNous users. You'll work closely with stock agents and industry professionals to troubleshoot issues, provide training, and ensure a seamless experience. Collaborating with tech support and product teams, you'll play a vital role in enhancing user satisfaction.
Key Responsibilities
* Deliver expert support via phone, email, live chat and video conferencing.
* Troubleshoot technical and system-related issues.
* Educate customers on maximising the benefits of AgriNous software.
* Collaborate with product and testing teams to enhance user experience.
* Create engaging and user-friendly support resources, including training materials, Loom videos, help centre articles, and product demo videos to guide and empower users.
* Maintain accurate records and stay informed about industry trends and customer needs.
About You
* Knowledge and understanding of bookkeeping, invoicing, financial processes, or livestock agency operations.
* Experience within the agricultural industry.
* Tech-savvy with strong problem-solving skills.
* Excellent communication skills and the ability to build strong business relationships.
* Adaptable and dynamic – AgriNous offerings are always evolving
* Familiarity with HubSpot is a plus, but not essential.
Why Join Us?
* Be part of a growing Ag Tech company with a national reach.
* Benefit from ongoing training and career development.
* Work in a modern, innovative, and fun environment.
* Enjoy regular BBQs, team get-togethers, and industry events.
* Challenge your colleagues to friendly games of table tennis and pool.
Location & Flexibility
Our core support and engineering teams are based in Bendigo, VIC. While we'd love for you to join us on-site, we're open to remote or hybrid working arrangements for the right candidate.
Apply Now
If you're passionate about providing exceptional customer support and eager to be part of an innovative Ag Tech company, we'd love to hear from you.
Unlock job insights
Salary match Number of applicants Skills match
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a Customer Support Specialist?
* Do you have customer service experience?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
Researching careers? Find all the information and tips you need on career advice.
#J-18808-Ljbffr