Overview
Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.
In your role as Process Redesign Specialist, you will work closely with the business on an 18 to 24 month fixed term contract to identify key areas for improvement that drive an increase in customer experience through transforming underlying processes. You will use your creative thinking, process improvement and problem-solving skills to help size, scope and recommend improvements. You will spend time understanding the needs of customers and employees, mapping and analysing current process performance and designing and delivering solutions to ensure customer and employee needs are met.
A formal certification in process improvement and redesign (eg Lean Six Sigma Green or Black Belt) is highly desirable. Proven experience leading or supporting complex redesign initiatives that deliver measurable benefits for customers and employees is essential.
What You’ll Do
- Partner with Process Owners and other members of the Process Centre of Excellence to understand and analyse current state process performance
- Work with business owners to design and implement future state process solutions
- Recommend and size opportunities to uplift process performance and improve customer experience
- Proactively identify areas of improvement and scope new project
What You’ll Bring
- Proven experience in process design, business improvement, or transformation.
- Strong skills in process mapping tools (e.g., Visio, Signavio, ARIS, Celonis, Lucidchart, BPMN).
- A knack for turning complex problems into straightforward, user-friendly solutions.
- Confidence working with stakeholders at all levels and influencing change.
- Analytical mindset with the ability to translate data into practical insights.
- Familiarity with Lean, Six Sigma, Agile or similar improvement methodologies (certification highly regarded)
Benefits
- 3 days in the office, 2 days remote – with flexible hours to suit!
- Competitive leave including 2 additional 'Connected Leave' Days
- All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
- Own your own growth by accessing an extensive online and facilitator led learning catalogue.
- Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
- Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call. We\'re here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
For more information on Diversity, Inclusion & Belonging at Optus, please visit
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📌 Process Redesign Specialist - Fixed Term Contract
🏢 Optus
📍 Melbourne