The key duties of the position include:
The Role
Are you detail-obsessed, security-minded and passionate about protecting personal privacy?
Record Officers play a vital role in ensuring that sensitive personal information of ADF members remain confidential, secure, and compliant with legislation.
In this role, your work will directly support public transparency while safeguarding privacy – ensuring that administrative access requests for personal or corporate information are thoroughly and responsibly reviewed and managed. This is more than redaction – it is about upholding public trust and personal privacy.
This precision work with purpose, and it matters!
What you will do:
* Scrutinise documents to identify third party, sensitive or classified content.
* Apply redaction protocols with accuracy and speed to remove identified data.
* Use specialised tools and software to maintain document integrity and audit trails.
* Work to ensure your work aligns with the Privacy Act and national security guidelines.
* Ensure transparency whilst upholding the highest standards of confidentiality and ethics.
Every document you touch balances two vital goals: transparency and protection. Your precision helps ADF members, their families and representatives access vital information without compromising the privacy of individuals.
Records Officers are supported with a modern adult learning principled approach to ongoing training, coaching and performance development. This ensures Records Officers' skills and knowledge are expanded to enhance and maintain the delivery of quality and consistent customer service excellence
About our Team
The IAU is part of the Defence Customer Service Network (CSN) that comprises call centre, email and face-to-face customer services, archives, travel, publishing and library functions. We provide high-quality customer service to serving Australian Defence Force, ex serving and Reserve members, the Australian Public Service, and the general public. You will be working with your team to enhance the customer experience. You will be agile in your thinking, proactively engage with your peer network and stakeholders, while actively identifying opportunities to implement improvements to service delivery, meeting current needs whilst looking to the future.
Our Ideal Candidate
The successful candidate will be a team-orientated and customer service focused individual.
To be successful in the role, you will have:
* A passion for customer service delivery.
* High attention to detail with strong analytical and organisational skills.
* Ability to manage repetitive tasks with a high level of accuracy.
* Understanding of privacy legislation and public access (e.g. Privacy Act).
* High integrity, sound judgement and a strong sense of responsibility.
* Be comfortable working in an environment where you are required to meet Key Performance Indicators and metrics.
Eligibility
Security Clearance:
Applicants must be able to obtain and maintain a security clearance at "Baseline Vetting" level.
Getting to know the Department of Defence
The Department of Defence employs around 18,000 Australian Public Service (APS) employees. Defence APS employees work in a wide variety of critical roles, Australia wide, enabling our three services Navy, Army and Air Force, to do their job. Defence has a range of Australian Public Service (APS) career opportunities that offer interesting, challenging, and unique work. Our workforce includes administrative support, accountants, intelligence analysts, engineers, policy advisors, graphic designers, lawyers, social workers, IT specialists and contract managers to name a few. We offer a rewarding career that includes professional development, work-life balance, recognition, a flexible and supportive work environment and a diverse workforce. To find out more about a career with Defence please visit https://www.defence.gov.au/jobs-careers