About the Role
This is an exciting opportunity to lead our prevention, detection and response capabilities to the next level. You will provide strategic oversight and direction for fraud and scam prevention, AML/CTF operations, and financial crime programs.
Key Responsibilities include:
* Developing and managing a dynamic fraud and scam prevention strategy that effectively mitigates risk while minimising disruptions to customers' banking experience
* Operationalise strategic plans and regulatory change obligations, translating the fraud and financial crime strategy into detailed implementation plans
* Design and implement effective controls to mitigate fraud and financial crime risks across systems, processes, and customer interactions
* Lead the identification, investigation, and resolution of fraud and financial crime incidents, ensuring minimal impact on customers and operations
* Oversee the implementation and best use of vendor-provided fraud and financial crime prevention and detection solutions
* Develop insightful reporting to support good governance and drive decision making about emerging threats, vulnerabilities and better practice.
About You
* Exceptional customer focus and desire to drive a reduction in member and organisational losses through improved prevention, detection and recovery
* 15 years+ fraud and financial crime experience with 3+ years in a senior leadership capacity
* Tertiary qualifications in Criminology, Finance, Business, Economics, Law, or a related field and/or advanced degree or certifications
* Strong analytical and problem-solving skills, with the ability to derive actionable insights from data
* Exceptional communication and stakeholder engagement skills, with experience presenting to Executive and/or Board audiences
* Leadership and change management skills, with a focus on building capability and fostering collaboration across teams
* Experience in strategy development, implementation planning, and execution
* Strong working knowledge of applicable legislation and regulatory guidance including evolving scam prevention regulatory obligations, AML/CTF legislation, payments schemes, industry codes, AFCA guidance
* Experience gained within a retail banking or payments context highly desirable.
The Benefits
* Genuine inclusive culture where employees feel valued
* Flexibility with hybrid working model allowing you to balance work and life commitments
* Investment in both personal and professional growth, with challenging work, training and career development opportunities
* Purchased leave and wellbeing days to recharge and maintain a healthy work-life balance
* Friendly and professional team environment encouraging collaboration and mutual support.
We offer a fresh, newly constructed state-of-the-art building with great amenities and close proximity to shops, cafes and the beach.