Product Specialist Role
Ampcontrol is a leader in energy technology and systems. We seek a Product Specialist to support our Mining Machinery Engineering Team, based at our Rutherford facility.
About the Position
As a technical subject matter expert, you will provide guidance and mentorship to mechanical personnel across the business. You'll collaborate with engineering, operations, production, and sales teams to maintain and enhance Ampcontrol's high-quality mechanical offering.
Main Responsibilities
* Mentor and support mechanical workshop personnel in their roles and responsibilities.
* Provide product training and technical support to internal teams on the operation and maintenance of equipment.
* Assist in commissioning mining machinery projects and ensure they meet quality and efficiency standards.
* Manage customer interactions and deliver technical assistance to resolve any issues or concerns.
* Review and update project documentation, assessments, and estimates to ensure accuracy and compliance.
* Contribute to production scheduling and resource planning to optimize workflow and productivity.
* Evaluate and improve product documentation to ensure it remains accurate and up-to-date.
* Log issues/resolutions and contribute to continuous improvement initiatives.
* Support product development, R&D, and proposal generation to drive innovation and growth.
* Maintain high standards and monitor production quality outcomes to ensure consistency and excellence.
Requirements
* A Mechanical Trade Qualification or Mechanical Engineering background.
* At least 10 years of experience in underground development mining equipment overhaul.
* Strong technical knowledge and ability to work autonomously.
* Proven mentoring skills and passion for uplifting team capability.
* Excellent communication and customer service skills.
Benefits
This role offers a unique opportunity to work with a leading organization in the energy sector. As a Product Specialist, you will have the chance to develop your skills and expertise while contributing to the success of our Mining Machinery Engineering Team.