Purpose of the position
To organise appointments, maintain records and perform medical & other tasks in order to ensure smooth and efficient functioning of the practice and provide an exceptional standard of care to our patients.
Responsibilities
* RECEPTION: Greet patients, record appointments & patient arrival, inform of delays; answer telephone calls promptly & courteously; pass on messages promptly to appropriate person.
* CORRESPONDENCE: Manage daily incoming and outgoing mail, email & faxes; type & file outgoing correspondence.
* RECORD KEEPING: Update & file medical records; prepare patient records for consultations & file after use; organise pathology records for checking, response & filing; complete day sheets.
* MEDICAL: report accidents, injuries & illnesses; deal with emergencies according to set procedures.
* FINANCIAL: Advise patients of credit & billing policies; issue invoices & receipts; process payments; maintain petty cash records; follow up bad debts.
* OHS: Consistently be aware of OHS requirements and comply with them.
* GENERAL DUTIES: Photocopying; routine cleaning & stocking tasks; ensure reception and waiting areas are clean& tidy; ordering of stationery & surgical supplies upon request. Tasks on this position description may be adjusted to best utilise staff abilities in various areas.
Expected behaviours and personal attributes
* Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.
* Excellent interpersonal and communication skills
* Be always well-presented, friendly, courteous and obliging. Represent the practice in a confident and positive manner at all times.
* Undertake all duties in a diligent manner, with honesty and integrity,
* Maintain absolute confidentiality regarding patient and practice information.
* Have a vigilant attitude to accuracy, being prepared to double check as necessary.
* Work cooperatively and independently.
* Demonstrate ability to prioritise and organise, with attention to detail.
* Demonstrate commitment to ongoing professional development
Education, Qualifications and Experience
ESSENTIAL:
* Basic knowledge of MS Office.
* Some experience in medical receptionist/secretarial role.
DESIRABLE:
* Knowledge of BP premier software
* CPR/Triage training and/or experience
* Training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste, etc
Hours Of Work
This part-time/casual position requires availability to work minimum 2-3 days per week. With availability to work on late Thursday (up until 7:00pm) & full day on Friday. Additional day & hours can be discussed.