Customer Service Representative Job Summary
We are seeking an experienced customer service representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for handling customer inquiries and providing solutions to their banking and insurance needs.
* Previous sales and service experience in retail, banking or hospitality industries is preferred;
* Cash handling experience and attention to detail are essential;
* A learning mindset and ambition to build a career in the banking industry are highly valued;
* An aptitude for technology and proficiency in MS Office programs/apps are required;
* Honesty and integrity, as well as a flexible approach to work, are essential in this role.
Key Responsibilities:
* Have conversations and interactions with customers via all channels, including face-to-face, phone and online;
* Explore new opportunities to find the right financial solutions for customers;
* Use various technologies, systems and digital platforms, cash handling and balancing;
* Work collaboratively with your manager and team to achieve branch goals and objectives;
* Maintain high operational adherence to company and regulatory standards, policies and procedures.
Benefits:
* Part-time and full-time positions available, including school hours;
* Opportunities for career growth and professional development;
* A supportive and collaborative work environment.
About Us:
We are a leading member-owned bank offering a range of products and services in retail and business banking. Our purpose is to provide simple, competitive and authentic banking that helps our members and communities thrive.