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About a typical workday
About the role
In a fast-paced environment, you will leverage cutting-edge technologies and extensive experience in e-commerce delivery to drive growth and improvement. Technology-driven decision-making is key to upholding best practices in safety, compliance, and efficiency.
Critical communication skills are essential for building trust and rapport with colleagues, partners, and superiors. You will collaborate closely with senior leaders to achieve operational objectives, supporting continuous development and refinement of processes.
Your leadership will empower team members, promoting skills growth, teamwork, and a culture of excellence. By overseeing returns, driver bookings, and route optimisation, you will ensure adherence to core values: innovation, customer focus, teamwork, and diligence.
Main Responsibilities:
* Collaborate with senior leaders to refine processes and procedures.
* Oversee parcel returns, driver booking, and route optimisation.
* Analyse KPI reports and budgets, adjusting operations as necessary.
* Direct and delegate routes to teams.
* Promote a safe environment and enforce safety protocols.
* Maintain logbooks and reports to track daily activities.
* Develop positive relationships with stakeholders and support team growth.
* Lead by example, offering coaching and support.
* Implement training plans and promote a professional service culture.
The ideal candidate will have:
* Leadership experience in a fast-paced environment.
* Background in transportation and freight industry.
* Collaborative work style, with a focus on team engagement.
* Passion for coaching and development.
* Customer-focused mindset.
* Strong workflow management and prioritisation.
* Comprehensive knowledge of safety and compliance practices.
We offer a competitive remuneration plan, a four-day work week, a supportive team-oriented environment, and genuine opportunities for growth and development.