Wattletree Psychology is a well-established, busy psychology practice located in Malvern East, with a supportive team of approximately 20 clinicians and administrative staff.
We are currently seeking an experienced, warm and professional Medical Receptionist to join our reception team. This role would suit someone who genuinely enjoys working with people, takes pride in creating a calm and welcoming environment, and thrives in a professional healthcare setting.
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About the Role
As a key point of contact for our clients and clinicians, you will play an important role in the smooth day-to-day running of the practice. Your responsibilities will include:
* Supporting the efficient operation of a busy psychology practice
* Warmly welcoming and assisting clients upon arrival
* Managing phone and email enquiries with professionalism and empathy
* Scheduling and coordinating appointments
* Liaising with clinicians and other healthcare professionals
* Providing administrative support to practitioners
* Accurate data entry and record management
* Billing and processing Medicare claims
* General office administration and maintaining a tidy, welcoming reception area
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Skills & Experience
To be successful in this role, you will have:
* A minimum of 2 years' experience in medical or allied health administration
* Excellent customer service and communication skills
* A professional, calm and empathic approach when dealing with clients
* Strong computer skills (experience with Medicare billing and Zanda is highly regarded)
* The ability to work both independently and collaboratively within a team
* Strong organisational and time-management skills
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What We're Looking For
We are seeking someone who is friendly, reliable, well-presented and takes pride in their work. You'll be comfortable working in a fast-paced environment, able to manage competing priorities, and committed to providing a high standard of care and service to our clients.
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Hours & Availability
* Total hours: approximately 23–28 hours per week
* Flexibility with shift times is required initially with training & while a regular roster is finalised
* Shifts vary between full days (8.5 hours) or half days (5 hours)
* Availability to work between 8:30am – 6:15pm
* Occasional Saturday morning shifts (3 hours) when required
* Willingness to provide leave cover for other reception staff when needed
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Why Work With Us?
At Wattletree Psychology, we value our reception team as an integral part of client care. We offer a supportive, respectful workplace where professionalism, warmth and teamwork are genuinely appreciated.
You'll be joining a well-established practice with experienced clinicians, and a collaborative reception team who support one another. We aim to create a calm, welcoming environment for both clients and staff, and we value reliability, kindness and long-term commitment.
This role is well suited to an experienced medical receptionist who enjoys working in a private practice setting and is looking for meaningful, stable part-time work within a friendly and professional team.