Company Description
Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travellers. Our dual‐branded hotel features 378 stylish rooms, a vibrant restaurant and bar, plus top‐tier wellness amenities including a pool and a gym. We also host one of the largest conference centres in Melbourne, with 32 versatile event spaces that create the perfect setting for meetings, celebrations, and everything in between.
Job Description
Pullman & Mercure Melbourne Albert Park is looking for an enthusiastic, friendly customer service extraordinaire with a strong knowledge of the World of Melbourne to join our Concierge team as a Porter / Concierge.
About the Role
Reporting to the Rooms Division Manager and Assistant Front Office Manager, your responsibilities as a Porter / Concierge include:
* Being the first point of contact and greeting our guests with a warm welcome every time.
* Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously.
* Share your knowledge and passion for Melbourne.
* Be the face of our hotel showing pride with each interaction.
* Welcome our guests and make them feel special.
* Assist guests with general enquiries and luggage requests.
* Valet parking of cars.
* General Porter duties as required.
Qualifications
About You
* A valid Australian driving license.
* Great communication and interpersonal skills.
* A passion for customer service and finding solutions.
* Ability to work in a fast‐paced environment with multiple priorities.
* Strong attention to detail.
* Reliability and flexibility to work a rotating roster across 7 days.
Benefits and Perks
* Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, your family and friends.
* Access to Accor Partner Benefits such as Europcar.
* Discounted onsite car park available.
* Access to confidential Employee Assistance Program.
* Inclusive and diverse environment.
* A friendly and supportive work environment.
* Excellent opportunity to further grow and develop your career with an industry leader.
* Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition.
* Mentoring and career development along‐side experienced and dedicated professionals.
Eligibility
We are unable to provide sponsorship for this role, so Australian working rights are required.
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