Expression of Interest
SENIOR CLAIMS SERVICE CONSULTANT | MULTIPLE LOCATIONS | HYBRID WORKING
Please note: We are actively seeking individuals with talent and expertise in this specific role to join our growing talent pool. If this opportunity interests you, we welcome you to submit an application. We will reach out to you should a suitable position arise. Thank you.
At Allianz Australia, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
You'll be responsible for
* Reviewing and identifying claims that do not fall within the scope of policies to ensure the correct outcome has been made.
* Liaising with stakeholders to discuss outcomes and dispute resolution.
* Preparing and drafting appropriate documentation for stakeholders when required.
* Developing customer relationships to understand and meet their needs, delivering a positive customer experience.
* Maintaining knowledge of insurance guidelines, legislation, regulations, and court decisions, and recommending policy changes for continuous improvement and compliance.
About You
* Demonstrated claims management experience in a complex customer service environment.
* Ability to optimise business value by delivering high-quality services and positive customer experiences.
* Technical knowledge of relevant insurance lines and associated legislation.
* High attention to detail and technical proficiency with systems, software, databases, and communication tools.
* Proactive problem-solver with strong decision-making skills and excellent verbal and written communication abilities, capable of balancing understanding, empathy, and compassion with achieving commercial outcomes for AAL.
What's On Offer
* Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
* A workplace that promotes a sense of belonging, encouraging you to bring your authentic self to work.
* An employer committed to supporting your work/life balance, with flexible and remote working options.
* Access to over 10,000 on-demand learning resources and programs to support your career development.
* Insurance products, deals, and discounts across various retail, tech, and travel brands, including health and well-being offers.
* Initiatives to support your financial wellness, such as superannuation matching, salary sacrificing, novated leasing, and referral bonuses.
* The opportunity to participate in our Employee Share Purchase Program, allowing you to own a part of your employer.
About Allianz
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where all genders, ages, religions, sexual orientations, abilities, and work statuses are valued for their perspectives and talents. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success.
We hire the best people to further our commitment to securing the future of our customers, partners, and community. Our workplace promotes lifelong learning, development, and global mobility. Join us to share your ideas, be inspired, give back, and be proud to work with an organization making a meaningful impact on issues like climate change, mental health, and well-being.
Adjustments and support
If you require any support or adjustments to participate equitably in our recruitment process, please contact for a confidential conversation.
Join us. Let’s care for tomorrow.
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