About us:
The Chocolate Box (The Chocolate Box & Co Pty Ltd) is a premium chocolatier and gourmet gifting company, proudly offering handcrafted, Australian-made chocolates and hampers for all occasions. With a focus on quality, creativity, and customer delight, our mission is to create memorable moments through exceptional chocolate experiences. We are passionate about retail and committed to sharing the joy of chocolate with every customer.
We are seeking a motivated and experienced Store Manager to lead our team and drive operational excellence at our Mascot store.
Salary Range: $80,000 to $90,000 per annum
Role: Full time
Location: Mascot, NSW 2020
Main Duties:
· Lead daily store operations to ensure exceptional customer service and a smooth in-store experience.
· Oversee inventory management, including ordering, stock rotation, and minimising wastage.
· Develop and implement sales strategies to meet revenue and profitability targets.
· Coordinate seasonal campaigns, promotions, and in-store events to elevate customer engagement.
· Manage staff recruitment, training, rostering, and performance evaluations.
· Maintain store visual merchandising and ensure brand consistency.
· Handle customer inquiries, feedback, and complaints with professionalism and care.
· Monitor store performance and provide regular reporting to head office.
· Ensure adherence to workplace health and safety, food handling, and legal compliance.
Skills & Qualifications:
· Minimum of bachelor's degree in business/ commerce or related field.
· At least 2 years of professional experience in a busy environment and possess knowledge of retail industry
· Proven ability to lead, motivate, and manage a team effectively.
· Strong focus on delivering high-quality customer experiences.
· Ability to manage multiple tasks, prioritize, and meet deadlines.
· Strong analytical and decision-making capabilities to address challenges.
Australian citizens/permanent residents preferred. Only shortlisted candidates will be contacted.
1. Do you have Australian working rights?
2. Do you have minimum two-year experience in a relevant field?
Job Type: Full-time
Pay: $80,000.00 – $90,000.00 per year
Work Authorisation:
* Australia (Preferred)
Work Location: In person