Job Title:
Digital and Service Supervisor
About the Role:
The Digital and Service Leader supports the delivery of digital experience through fulfilment and a quick, easy and seamless checkout experience digitally and instore.
* Plan and implement online order fulfilment across Direct to boot, Layby and E-layby.
* The delivery of great customer service and quick and easy checkouts at the Service Desk and Front End (including Customer Greeter).
* Instore and online returns - in line with the returns policy.
* Sales and Budgets - always on approach to reviewing and planning ways to improve.
* Handle escalated faulty returns queries.
* Engage and communicate with your team through change, explaining the why, not just the what.
* Influence horizontally across peers in order to ensure structured processes and routines.
Key Responsibilities:
1. Online Order Fulfilment: Plan and implement online order fulfilment across Direct to boot, Layby and E-layby.
2. Customer Service: The delivery of great customer service and quick and easy checkouts at the Service Desk and Front End (including Customer Greeter).
3. Returns: Instore and online returns - in line with the returns policy.
4. Sales and Budgets: Sales and Budgets - always on approach to reviewing and planning ways to improve.
5. Escalated Queries: Handle escalated faulty returns queries.
6. Team Communication: Engage and communicate with your team through change, explaining the why, not just the what.
7. Process Improvement: Influence horizontally across peers in order to ensure structured processes and routines.
What You'll Bring:
* You use data & insights to drive decision making not intuition or gut feel on Team, Customer and Performance metrics.
* You have strong planning capability and the ability to embed structured processes and routine.
* Availability to work a flexible roster which may include evenings and late nights across the 7 days of the week.
Benefits:
* Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
* A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.
* Parental Leave provisions and various leave types, including but not limited to Study Leave and Sports Representation Leave.
About Us:
We value flexibility and will consider part time, job share or other flexible options to enable these roles to meet your work/life commitments.
We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – 'to create better experiences together for a better tomorrow.
Here you'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.