As a field service specialist, you will be responsible for delivering high-quality repair services to our clients. Your mission is to achieve exceptional customer satisfaction and maintain the highest standards of safety.
Key Responsibilities:
* Collaborate with the operations team.
* Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair technical systems. Identify issues to prevent equipment downtime.
* Perform installations, ensure compliance with safety regulations, and document activities.
* Act as the on-site contact, providing service recommendations and addressing customer needs promptly.
Requirements:
* Proven experience in a similar role, preferably with a focus on technical repair and maintenance.
* Strong analytical and problem-solving skills to diagnose complex technical issues.
* Excellent communication and interpersonal skills to interact with customers and colleagues.
* A commitment to ensuring the performance and longevity of customers' technology through expertise and dedication.
At our organization, we offer a culture of trust and accountability, lifelong learning and career growth, innovation powered by people, comprehensive compensation and benefits, and health and well-being.
You will be part of our customer center in Kalgoorlie, working remotely and spending significant time traveling within your designated area in Australia.