Overview
You\'ll support customers across Avanade's Managed Services while developing your technical and problem-solving skills. You\'ll work through customer queries from start to finish, providing updates, gathering information, and ensuring a smooth experience. This is a great opportunity for someone early in their career looking to grow in a supportive, collaborative environment. You\'ll receive guidance and training, but also be encouraged to take initiative, ask questions, and develop your capabilities. The focus of the role will be developing skills to support Microsoft Power Platform (including Power Automate and Power Apps), Microsoft SharePoint Online and Dynamics 365 integration. Together we do what matters.
What You Will Do
* Diagnose and resolve issues related to business applications for our clients.
* Escalate complex issues to appropriate personnel when required, ensuring timely resolution.
* Maintain accurate records of open tickets, monitor status, and ensure closure within agreed timeframes.
About You
* Analytical, curious, agile
* Team player and good communicator
* Problem-solver, patient and quality-driven
* Self-motivating
* Innovative mindset
Enjoy your career
Some Of The Best Things About Working At Avanade
* Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
* Real-time access to technical and skilled resources globally
* Dedicated career advisor to encourage your growth
* Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits Employee Benefits at Avanade | Avanade.
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.
Culture and Growth
* Expanding your thinking
* Experimenting courageously
* Learning and pivoting
Leadership and Empowerment
* Empowering every voice
* Encouraging boldness
* Celebrating progress
Impact and Focus
* Amazing the client
* Prioritizing what matters
* Acting as one
Qualifications
Skills and Experiences
You have good communication and interpersonal skills that will enable you to develop relationships with internal and external stakeholders and contribute effectively to our Managed Services organisation.
* Tertiary Degree or Diploma in IT
* Knowledge and experience of customer service practices
* Experience working with Microsoft Office tools, including Teams, Outlook, Word and Excel.
#J-18808-Ljbffr