Step into a leadership role that makes a real difference. Known internally as Portfolio Manager, you'll oversee the day-to-day operations of 7+ Supported Independent Living (SIL) homes in Rockhampton, ensuring high-quality service delivery, compliance, and exceptional client care.
You'll drive a person-centred team culture, empowering staff to think creatively, solve challenges, and bring personalised client plans to life. This isn't just about service delivery—it's about creating sustainable, customer-first experiences that champion independence, dignity, and connection.
We're looking for a strong leader with a Human Services degree (essential), proven management skills, and experience in the disability sector. If you're ready to lead with compassion and precision, this is your chance to shape brighter futures.
Key Responsibilities:
* Advocate for the implementation and ongoing application of Human Rights for people with disability
* Ensure consistency of service delivery experience by encouraging continuous improvement, adherence to practice guidelines and organisational policy and procedure
* Support direct reports in the resolution of escalations and concerns from families/carers/advocates for customers
* Manage end-to-end staff performance management activities, supported by Home Site supervisors, including performance reviews, KPI implementation and escalation of ongoing performance issues.
* Recruit, develop and retain a qualified workforce within the Portfolio to ensure teams are committed to person-centric supports, social inclusion, and establishing a professional relationship with individuals.
What you will bring to the role:
* Bachelor's degree qualification in Human Services or a related field (Essential)
* Financial management skills including general finance and budgeting, profit and loss, balance sheet and cash-flow management.
* Proven operational performance management skills in alignment with divisional performance targets and KPIs.
* Experience within the Disability Sector. Experience within Home services support for disabled customers. Experience managing complex multi-site operational portfolios within a related field. Experience working in a fast paced, customer service industry, where the customer is at the heart of the business.
* Experience with managing multi-site after hours and on-call care across a similarly complex portfolio.
At Endeavour we offer a range of employee benefits including:
* Salary Packaging Benefits Package up to $15,900 of your annual salary tax free.
* In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc).
* Encouraged and supported ongoing professional development and diverse career opportunities.
* An Employee Assistance Program - a free and confidential counselling service available to all staff and immediate family members.
* Corporate Health Insurance plans and discounts with our corporate partners.
* Paid parental leave.
* Gym Membership discounts with Fitness Passport.
About Endeavour Foundation?
At Endeavour Foundation we have been committed to helping people with disabilities for over 70 years. Our purpose is straight forward, to turn possibilities into reality. Our commitment extends to creating an inclusive culture, fostering employee growth, learning and optimal performance. Our team embodies our purpose daily, embracing diverse ideas and perspectives that enrich our culture.
If you're ready to lead with purpose and make a real difference, we'd love to hear from you. Click Apply today and join us in shaping brighter futures.
Portfolio Manager