Our client is a global market leading manufacturer and supplier of various components, power units, automation components and systems to cater for the mining and industrial sectors. Due to growth, they are seeking a motivated and enthusiastic Hydraulic Fitter to join their team as a Field Service Technician.
The successful candidate will be based at the Adelaide branch to cover a territory providing clients with consistent and accurate install, commissioning and servicing of their products.
Key Responsibilities:
* Attend client sites for routine service, maintenance and installation requirements.
* Review daily work orders and plan your day to ensure all jobs are resolved and completed.
* Provide an effective service by identifying system/requirements, ordering and gathering components and parts, completing installation, performing acceptance tests.
* Maintain and develop customer relationships through effective communication, attending to client needs, providing recommendations and maintaining customer confidentiality.
* Follow troubleshooting steps in line with policy and product requirements/manuals.
* Document service and installation actions by completing forms, reports, logs and records.
* Maintain communication with internal sales team and communicate sales and upsell opportunities to ensure customer needs are met.
* Investigates complaints regarding installed equipment. Working with engineering, sales and/or other units to resolve these complaints until the customers is satisfied.
* Prepare service quotations as required.
Requirements:
* Certified Hydraulic fitter trade or equivalent
* 5 years field service or hydraulic system experience
* Competent level of hydraulic knowledge
* High focus on Quality and attention to detail
* Dynamic performer and achiever
* Planning and organisational skills
* Effective communication skills
* Ability to work throughout Northern NSW region with the potential for overnight work weekly or fortnightly
* Ability to pass a pre-employment medical including drug and alcohol testing
Benefits:
* $45-$50 per hour + super
* Permanent position with paid overtime at penalty rates
* Tool of Trade vehicle & Fuel Card
* Company laptop, and mobile phone.
* Opportunity for training and development
* Employee Assistance Program
* Social Club, events and team building
* Staff discounts on products
* Strong company culture and values.
* Access to opportunities within a globally recognised OEM company