National Customer Service Specialist – Customer Service
Chubb Fire & Security, Salisbury
Key Tasks & Responsibilities
* Inbound Calls (13 15 98):
o Answer and manage high-volume inbound calls from customers via the 13 15 98 service line for the country.
o Provide prompt, professional, and courteous customer service on all interactions.
o Strive for First Call Resolution.
* Inbound Emails – National Customer Service:
o Monitor and respond to incoming emails for the national customer service group mailboxes.
o Action requests, provide information, and elevate issues as appropriate.
* Billing Enquiries:
o Handle customer billing enquiries including invoices, payments, and account statements.
o Provide timely resolutions or escalated complex issues to the appropriate department.
* Job Logging:
o Accurately log new jobs and service requests received via phone, email, or other channels.
o Assign work orders to appropriate teams and ensure details are recorded in relevant systems.
* General Enquiries:
o Respond to general customer enquiries regarding products, services, or account information.
What We Will Offer You
* Supportive team structure with training provided
* Free Parking onsite
* Opportunities for career development and advancement
* Access to People Matters - an employee discount platform with access to hundreds of discounts from health, groceries, electronics and more
Additional Information
Apply now to see where Chubb can take your career. All applications and enquiries are treated in the strictest confidence.
Are you being referred to one of our roles? If so, ask your connection at Chubb about our Employee Referral Program process!
We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds.
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent businesses to many of the FTSE 100 companies.
We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
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