YOUR OPPORTUNITYWe are seeking an enthusiastic full-time Customer Care Consultant to join our Trade Store team based in Carole Park QLD.This key role involves supporting various areas of our trade store to serve customers via phone and email, as well as activities such as stock put-away, shelf price maintenance, and stock top-ups, ensuring goods are stored neatly.Join our passionate, well-established team to grow, develop, have fun, and make a positive impact on our customers.Your key responsibilities include, but are not limited to:Providing face-to-face customer service, handling customer requests, sourcing parts, and providing ETAs on backordersDaily stock replenishment and stock takesManaging showroom displays and stock rotationsMaintaining general housekeeping of the counter and packing areas, including organisation and prioritisationTo be successful, you will have:A forklift license (desirable)Strong customer service skills with a ‘customer first’ approachExcellent written and verbal communication skillsSelf-motivation and an interest in personal development within the companyThe ability to multitask in a fast-paced, high-pressure environmentExceptional organisational and time management skillsCULTURE & BENEFITSWe offer a range of employee benefits to ensure our staff feel valued, supported, and celebrated, including:Competitive salary and incentivesAnnual Wesfarmers share plansRefer-A-Friend program – earn up to $2,000 per referralRegular team events, celebrations, birthdays, milestones, and BBQsTeam member discount card for Kmart, Bunnings, Target, and OfficeworksDiscounts from over 300 corporate partnersGenerous paid parental leaveFree onsite parking and moreNEXT STEPSIf you meet most of the criteria above and are interested, please submit your application today. We will contact suitable candidates as applications are received.As part of our recruitment process, and to ensure safety, background checks including a pre-employment medical and drug & alcohol testing will be conducted.Blackwoods promotes diversity and inclusion and encourages applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people with disabilities.OUR STORYBlackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses of all sizes with over 300,000 products from top brands. From iconic landmarks like the Sydney Harbour Bridge to local mechanics, we supply what our customers need, when they need it, with expert service from our passionate team.With over 50 branches and 6 Distribution Centres nationwide, our people are central to everything we do. As part of the Wesfarmers group, we offer endless opportunities to make a difference. Join us to help build a better Australia.
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