Introduction Please note - This is an active recruitment campaign and applications are being reviewed and shortlisted for interview as they are received. This means that the advertisement may be withdrawn prior to the end date. Who is Windermere? Windermere improves lives by working closely with individuals and families to find solutions for complex situations. Since 1992 we have operated across Victoria and each year we assist over 20,000 people to live the lives they dream of. We provide support and guidance in the areas of family and parenting, homelessness, disability services, early childhood intervention and education, community strengthening and victims of crime, assault and trauma. Read more about our services here - https://www.windermere.org.au/services/ Description What are the specifics of the role? As a skilled leader in the criminal justice system, (over a minimum of 6 years’), you will be experienced in crisis response and trauma-informed practice and policy. You will be managing a large team, with 6 Team Leaders as direct reports and approximately 70 indirect reports. Under the guidance of the Director Services, Growth & Impact, you will play a strategic role in the ongoing development and expansion of Windermere services. You will work closely with your teams to ensure a high level of consumer focus and enhance the consumer outcomes and will drive and inspire this thinking in your teams. You will have mastery skills in leadership and service delivery, and strong strategic thinking and analysis abilities. You will be highly resilient and experienced in fostering psychological safety, emotional regulation and structured debriefing to maintain performance in a complex environment. A significant component of this role is external stakeholder engagement, developing positive relationships with State and Federal Governments and relevant bodies within the sector. Therefore, you will have excellent interpersonal skills, expert at building trust and influencing others. This is a full time, permanent, hybrid role (work from the office and home), the salary will range from $147,104 to $163,606 plus superannuation, plus salary packaging*. *As Windermere is a not-for-profit organisation, employees are able to claim everyday living expenses up to $15,900 against their annual Pre-Tax Salary. Use the salary packaging calculator available here - Salary Packaging Calculator | Accesspay - ( https://calculator.accesspay.com.au/salary-packaging-calculator ) E.g. Annual Salary - $147,104 Without Salary Packaging, this is the equivalent comparative salary in the job market to $156,600 (including $15,900 Salary Packaging) If this sounds like the role for you, refer to Key Selection Criteria below. Why work for Windermere? We are an organisation with a big heart; we care about our people and strive for continuous improvement; we are committed to a culture of individualised flexibility and support. In our November 2025 employee survey - 85.4% of our employees would recommend Windermere as a place to work and 85.1% felt we are committed to diversity, equity and inclusion, view the results here - https://link.windermere.org.au/Pulse-Survey-November-20-2025 Staff Benefits and Entitlements This is where we stand out from the crowd and Windermere offers a wide range of unique benefits such as: Flexible Ways of Working – a combination of office and home Above Award Personal Leave and 17.5% annual leave loading Gifted days off (between Christmas and New Year) Annual Wellbeing Leave Day - no reason needed, it's just for you! Confidential health and wellbeing support through our Employee Assistance Program Aboriginal and Torres Strait Islander Cultural and Ceremonial Leave Cultural and Ceremonial Leave (for non-Indigenous employees) Aboriginal and Torres Strait Islander Cultural and Ceremonial Leave Public Holiday Substitution - e.g. work Australia Day or Good Friday and take leave on another day. Employee Referral Program - $500 per referral Flexible Leave Scheme (50/52, 51/52) - Purchase 1-2 weeks additional leave Salary packaging (up to $15,900 per year additional $2,650 meals and entertainment) Structured performance and 1-on-1 development check-ins Secondment and career growth opportunities Staff discount program for everyday items e.g. groceries, movie tickets, health insurance and more Reward & Recognition Program - become a Windermere All Star! End of Year Awards Celebration - different theme each year Opportunities for professional development Study Leave provisions Rostered Days Off or 9 Day Fortnight 6 Weeks Paid Parental Leave, in addition to Government Funded Parental Leave Pay (PLP) High quality IT and access to fleet cars Skills And Experiences Key Selection Criteria Tertiary qualification in Social Work, Social Sciences, Community Health or relevant and related discipline is essential Post graduate qualification in Management, Change Management, Human Resources or similar or willingness to undertake same Minimum 6 years of experience leading, motivating and supervising staff to work as a team and the ability to manage and resolve conflict and other sensitive matters Highly developed coaching and team development skills including leading teams through a process of practice change, learning and development Exceptional communication skills, both verbal and written. Ability to prepare written reports and present same Demonstrated capacity to negotiate and work constructively with funding bodies and other stakeholders and represent the organisation at a variety of external forums Excellent time management skills and the ability to manage multiple complex demands and meet timelines Demonstrated commitment to high quality services and a culture of continuous learning Commitment to own professional development and learning Planning and organising – excellent time management and organizational skills. Ability to work under pressure Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible. Current Victorian Drivers’ Licence Willingness to undertake relevant pre-employment screening and checks - including, Police Check, Pre-Employment Medical and Working with Children's check Right to Work in Australia e.g. Australian Citizen, Permanent Resident or Visa holder with full working rights How to Apply If this job excites you, then click the “Apply” button to view the detailed Position Description and submit your application. Please also ensure you address the Key Selection Criteria in your application letter. If you require any specific access adjustments or support within the Windermere recruitment, interview or onboarding process please contact our Recruitment Team via phone 613 8794 1349 or email opportunities@windermere.org.au. Please do not email applications, instead click the "Apply" button. Windermere is committed to creating equitable environments for consumers and employees. We do this by building diverse and inclusive services and workspaces, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels. We are proud of our Rainbow Tick accreditation and our Reflect Reconciliation Action Plan which has been endorsed by Reconciliation Australia. Don't meet the key selection criteria but interested in future roles? Visit our website to sign up to our mailing list and stay up to date with our current vacancies.