ABOUT US
Apex Radiology, part of the Integral Diagnostics (IDX) Group, is a leading diagnostic imaging provider with over 2700 professionals across 150+ locations in Australia and New Zealand. We deliver high-quality radiology services to private and public hospitals and community practices throughout Western Australia. Learn more at:
ABOUT THE ROLE
Apex Radiology, located in O'Connor, is seeking an enthusiastic and experienced Booking Centre Agent to join our dynamic team. As the first point of contact for patients and referrers, you'll play a vital role in delivering exceptional service and supporting our clinical team.
Reporting to the local Administration Supervisor, your responsibilities will include:
* Representing Apex Radiology as the first impression of the practice as you meet and greet patients at the front desk.
* Answering the telephone and respond to patient enquiries in an efficient and sensitive manner
* Make patient bookings while maximising appointment slots
* Informing patients of relevant preparation, costing estimates, and requirement to present relevant concession cards.
* Actioning patient referrals as part of a multi-disciplinary team comprising of fellow Receptionists, Booking Centre Agents, Radiologists, Radiographers, Sonographers and Nuclear Medicine Technologists.
KEY RESPONSIBILITIES
* Provide a warm and professional welcome to patients.
* Answer telephone enquiries with empathy and efficiency.
* Manage patient bookings and maximise appointment availability.
* Clearly communicate preparation instructions, cost estimates, and concession requirements.
* Collaborate within a multidisciplinary team including Radiologists, Technologists, and fellow admin staff.
* Actioning patient referrals & following processes while adhering to confientiality requirements.
ABOUT YOU
* A 'Patient First' mindset with a proactive, self-driven attitude.
* Strong background in medical administration using patient entry or bookings systems (Radiology, General Practice, or Allied Health highly regarded).
* Excellent communication and interpersonal skills.
* Compassionate and calm under pressure.
* High attention to detail, especially for data entry, EFTPOS, and cash handling.
* Confident working across multiple digital platforms.
WHAT WE OFFER
* Secure, permanent hours in a professional and supportive environment.
* Free parking and subsidised uniforms.
* Modern working facilities
* Access to our THRIVE Wellbeing Program, supporting emotional, financial, physical & social wellness.
* Ongoing training and professional development.
* Employee Assistance Program (EAP) and discounted medical imaging services.
* Be part of a purpose-driven company making a difference in healthcare.
READY TO APPLY? ✅
Click here to apply online via our candidate portal.
Questions? Reach out to our Talent Acquisition team:
Emma Butler - ebutler@idxgroup.com.au | 0459 916 641
We're committed to fostering a diverse and inclusive workplace. Aboriginal and Torres Strait Islander candidates are encouraged to apply.
Join us in building a healthier world-one patient at a time.