Payments and Fraud Analyst - South Bank, QLD Job no: 526056Brand: Finance, Procurement, Legal, Privacy, PropertyWork type: Fixed Term ContractLocation: QueenslandCategories: Finance & StrategyThis role is part of a Global team responsible for supporting all FCTG pillars, brands, and geographies in managing customer payment flows, including the commercial and technical setup of both in-store and ecommerce transactions, as well as managing customer fraud risk and related risk mitigation activities. This role will take ownership and be the Subject Matter Expert of related fraud management tools/systems and provide commercial analysis of payment flows including areas such as authorisation rates, decline reasons, chargeback rates, and merchant fee costs. This onsite role will be based in South Bank, QLD HQ on a 12-month fixed term basis.Primary Accountabilities & Objectives:Overseeing payments processing and resolving payment issuesLodge chargebacks for purchasing card / virtual credit card fraud / disputesSystem ownership and administration of primary payment service providersEstablish and manage new merchant facilities (both in-store and ecommerce) as required by the business, including credit card processing and other forms of payment used within FCTG Pillars (e.g., Paypal, cash transfer, BPAY, alternative forms of payment)Monitor payment gateway performance and troubleshoot issues that arise, including working with internal technical experts and product vendors to resolve issuesWork with the business to optimise outcomes from payments flows, i.e., improved authorisation rates and conversionUse knowledge of payments technology to support the business in achieving better outcomes from payments (e.g., use of tokenisation)Manage and monitor all rules in fraud management systems (for inward transactions and VCC payments)Analyse fraud patterns and trends to anticipate and address emerging threatsUnderstand and target implementation of industry tools such as 3DS to manage fraud riskInvestigate suspected fraudulent transactions and activities, including related chargebacks and disputesSupport operational areas of the business in their management and response to customer chargebacksWork with cross-functional teams in relation to customer fraud activities (i.e., Financial Crime & Compliance, Enterprise Risk, Privacy, Security, Operational Risk teams)Experience:Minimum of 3 years' experience in a related roleExperience with payment gateways and fraud risk systems preferredPostgraduate qualifications in risk management and/or fraud prevention are desirableEducation & Qualifications:Postgraduate qualifications in risk management and/or fraud prevention are desirableApplications close: 25 Apr 2025 E. Australia Standard Time