InterContinental Hotels Group (IHG) are one of the world's leading hotel companies. Present in around 100 countries, we have over 160 million guests staying in 889,164 rooms in more than 6,000 hotels per year.
InterContinental Sorrento Mornington Peninsula opened in August 2022 and is a 108‑room design‑oriented hotel in the heart of Sorrento on the Mornington Peninsula. We are focused on bringing the InterContinental personalised service to life. At InterContinental Sorrento Mornington Peninsula, we are here to make each of our valued guests enjoy the finer things in life and discover experiences that cannot be had anywhere else.
InterContinental Sorrento Mornington Peninsula is seeking a casual Reservations Agent to join our charming, confident, and internationally minded team who knows how to exceed guest expectations. You'll need to be in the know about current Mornington Peninsula trends, experiences and product knowledge to create a customised experience for your guests each time.
A little taste of your day to day
* Answering reservations queries for upcoming stays or in‑house guests
* Resolving guest issues and using their feedback to improve guest satisfaction
* Showcasing your knowledge of the local area and sharing recommendations of events, places of interest and restaurants
* Leading the way as a brand ambassador
What We Need From You
* Ideally you will have previous hotel experience in a reservations and/or front office environment and a real passion for delivering great customer service.
* You're known for your dynamic personality and superior communication skills.
* The role's hours of work will be a rotating roster shifts between 7 am to 11 pm over 7 days.
* Opera knowledge is highly desirable.
What We Offer
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days.
Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always‑popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.
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