Intake and Assessment Officer – Homeless Outreach, Immediate Housing Response
* SCHADS Award Level 4 + attractive salary packaging benefits
* Fixed Term to 30 June 2026 (with possible extension)
* Full-Time (38 hours), Monday – Friday, 8.00am – 4.00pm
* Learning and Development Opportunities
Want to Make a Real Impact in Your Community — Join Encircle!
Are you a passionate Human Services professional ready to take your career to the next level?
Do you thrive on making meaningful change and supporting those who need it most?
Encircle is offering an exciting opportunity for an experienced Homelessness Intake and Assessment Officer to join our dedicated team of professionals. In this role, you'll be at the frontline of community care — connecting individuals with vital support, advocating for those experiencing homelessness, and helping shape a more inclusive future.
We're looking for someone who is:
* Driven by purpose and compassion
* Skilled in assessment and client engagement
* Committed to professional excellence and community wellbeing
Encircle Community Services Ltd (Encircle) is the preferred community services provider in the City of Moreton Bay. We are a community-owned and operated organisation offering a range of support services and activities directly to families and individuals living in Moreton Bay and the greater North Brisbane area.
Since 1987, we have been committed to developing programs and services that support the wellbeing of community members, to encourage and enable community participation, and respond to identified community issues and needs.
Encircle operates across six sites including Kallangur, Lawnton, Redcliffe, Strathpine, Caboolture and Kedron. We have 80 staff and approximately 85 volunteers. Our programs and activities demonstrate a wide variety of integrated options for the people in our region.
About this Role
Working collaboratively as part of a highly engaged and supportive organisation, to provide support to individuals and families that present with complex and/or high needs in accessing appropriate housing or homelessness assistance, including referral pathway generation and/or brief interventions. As part of the Housing & Homelessness Team, the role will engage with program staff and be present across all Encircle sites.
To view the full position description for this role, click here .
Capabilities to be successful in this role
* Demonstrated experience to effectively engage with people presenting with complex needs and concerns such as housing and homelessness issues, mental and physical health, substance use, domestic and family violence, and financial and/or relationship vulnerabilities.
* Demonstrated experience in identifying and acting upon situations of risk and facilitating points of escalation.
* Highly developed ability to liaise effectively with a wide range of people, build positive relationships and work in collaboration with a range of stakeholders.
* Highly developed interpersonal, written and verbal communication skills.
* Demonstrated experience in liaising/networking with relevant organisations for the development of ongoing relationships and referral protocols beneficial to client support.
* Demonstrated understanding of the challenges and needs of community members, including First Nations peoples, people with culturally and linguistically diverse and LGBTQIA+ backgrounds and other vulnerable population groups.
* High level of computer skills that include database management, collection of statistical data, preparation of reports, social media and familiarity with Microsoft Office suite of products.
* Energetic, self-motivated with lateral and forward-thinking skills.
* Demonstrated ability to work autonomously and as part of a team.
Key Selection Criteria
* Demonstrated experience to engage and assess clients with complex, challenging and/or high need, and managing conflictual situations.
* Demonstrated experience in providing brief interventions informed by inclusive, strengths-based and trauma informed practice approaches.
* Demonstrated ability to build positive relationships across a diverse range of stakeholders that includes government, community, private and the general community.
* Effective interpersonal and communication skills in both written and verbal forms.
* Demonstrated understanding of the challenges and needs of all community members including First Nations peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ backgrounds, and other vulnerable population groups.
* Well-developed computer skills that include database management, collection of statistical data, preparation of reports, and familiarity with MS Office suite.
Required Qualifications and Experience
* Degree or Diploma in Community Services, Social Work or related field (or working towards)
* Minimum of three years' experience in a similar role
Other
* National Police Check
* Current Driver's License
* Must be able to work in Australia
* Blue Card
* Current First Aid and CPR Qualifications and/or ability to obtain
Encircle is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, people from a CALD background and people living with a disability. We are committed to keeping children, young people and the elderly safe from harm.
If you're ready to be part of something bigger, we'd love to hear from you!!!
To apply for a position:
* ensure you meet the qualifications and experience requirements;
* provide a cover letter (2 sides A4 maximum) demonstrating your suitability for this role against the key selection criteria detailed in the above; and
Please note that we will not be accepting applications via employment agencies.
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