The Legal Profession Uniform Law requires the management of a team to resolve complaints against solicitors. A Team Leader is responsible for this process, advising and assisting team members in managing individual matters.
Key Responsibilities:
* Supervise a small legal team
* Manage and resolve complaints under the Legal Profession uniform Law
* Review and monitor team functions and responsibilities
* Perform performance appraisals of team members
* Active case and practice management
* Analysis and investigation of disclosures by and complaints against solicitors
* Examination, investigation, research, report and make recommendations on disclosures and complaints
* Obtaining and collecting of evidence to support any prosecution or advice given by Litigation section as necessary
* Liaison with complainants, solicitors, Professional Conduct Committee, Council, Legal Services Commissioner and his staff
* Active involvement in the Department including legislative and legal development
* Assist with the management of the Delegations Register
* Assist in creating and managing systems for reporting to OLSC
Requirements:
* Legal Qualifications with extensive relevant legal experience
* Admission as a lawyer and holding or eligible to hold a practising certificate
* Supervisory experience will be highly regarded
* Sound knowledge of Legal Profession Act and related legislation
* Good grasp of solicitor's accounting practice
* Proven ability to use clear, concise language in correspondence and reports
* Ability to plan and organise self and others to ensure the completion of tasks
* Ability to structure, engage and present information clearly
* Demonstrated ability with regard to computer skills, including MS Office
* Regulates own behaviour, comprehends organisational structure and culture and acts appropriately in the execution of duties
* Behaves in an honest and trustworthy manner, treats others fairly and is open about one's own misjudgements and any conflicts of interest which may be present
* Displays a commitment to quality client service, values the supplying of accurate and timely information and relates to people from diverse backgrounds
Benefits:
* Full-time permanent role with a hybrid working model
* Opportunity to work in a dynamic and respectful workplace
About You:
* Should have strong leadership skills and experience
* Must possess excellent communication and interpersonal skills