The role of IT and Security Operations Specialist is a key position within our organization, requiring a skilled professional to oversee the day-to-day operation of our IT systems and facilities.
Key Responsibilities:
* Provide expert IT support and troubleshooting services to ensure the smooth operation of our systems.
* Maintain accurate records of all IT assets, including hardware and software inventory, user accounts, and access permissions.
* Develop and implement effective IT policies and procedures to ensure data security and integrity.
* Support the creation and maintenance of IT and cybersecurity frameworks to meet industry standards.
* Participate in IT projects and drive adoption of new tools and systems to improve staff knowledge and skills.
* Implement and monitor progress towards the DISP Maturity Action Plan and System Security Plan to ensure compliance with industry regulations.
* Collaborate with internal stakeholders and external partners to ensure effective communication and coordination.
* Coordinate the response to IT security incidents and support security assessments to ensure timely and effective resolution.
Facilities Management:
* Perform the role of Security Officer (SO) to meet requirements under the Defence Industry Security Program (DISP) Security Policies and Plans.
* Manage day-to-day office security operations to comply with DISP membership and meet all physical security requirements as per the Defence Security Principles Framework (DSPF).
* Respond to and report any security incidents as soon as possible to Defence.
* Develop, apply, and regularly review security policies and plans and monitor progress towards the organisation's DISP Maturity Action Plan.
* Deliver security training to staff, including insider threat identification, reporting, and management.
* Maintain accurate records of security incident reports, contact reports, and overseas travel briefings, and make these available to Defence upon request.
* Support security clearance holders to report changes in circumstances, complete incident and contact reports, and conduct overseas travel briefings.
* Facilitate Defence mandated security education and training courses for personnel engaged in Defence work.
* Take part in the Security Awareness Training course and refresher training.
* Undergo an interview with Defence to confirm understanding of the SO's security obligations.
* Protect official, sensitive, and classified materials entrusted to the organization in accordance with DSPF requirements at all times.
* Ensure facilities are well-maintained and achieve a high level of presentation and safety compliance.
* Be the point of contact for staff in relation to general facilities requests.
* Conduct regular proactive observations and inspections of buildings, fittings, furniture, plant, and equipment.
* Control reactive, preventive, and planned maintenance and tag and testing schedules for office equipment, safety and security equipment, machinery, plant, and warehouse equipment and M&E services.
* Perform or coordinate a variety of general maintenance tasks and repairs, graffiti removal.
* Engage and manage contractors and trades, building strong relationships.
* Source suitable vendors, coordinate proposals, quotes, and scopes of works, and supervise onsite contractors and third parties.
* Ensure performance standards and contractual obligations are met.
* Maintain access controls, key registers, and visitor logs; escort visitors as required.
* Manage CCTV and surveillance systems.
* Act as the workplace health and safety officer and fire warden, delivering staff training and ensuring compliance with all relevant regulations and standards.
* Maintain accurate records of assets, warranties, maintenance, inspection reports, compliance, service agreements, procurement, and property disposal activities.
Required Qualifications and Experience:
* General IT support technician training, such as Google IT Support Professional Certificate, CompTIA A+ Certification, Certificate III or Diploma in Information Technology, or equivalent work experience.
* Minimum 3 years' experience supporting a broad range of IT issues, including at least 1 year of Tier 2 IT support, preferably with Unix (nix) systems.
* Experience building new instances in Intune, Entra, and Jamf to onboard new users.
* Natural problem-solver with the ability to take initiative, gather information, think creatively, and exercise independent judgment to address issues effectively.
* Exceptional organisational and time management skills, innate sense of urgency, attention to detail, and ability to multitask and manage a high volume of work.
* Self-assured to influence a diverse range of stakeholders, interact with vendors, provide real-time feedback to contractors, and escalate concerns or roadblocks.
* Strong commitment to workplace health and safety and up-to-date understanding of WHS legislation, quality frameworks, and accreditation processes.
* Demonstrated experience overseeing delivery of service and maintenance contracts.
* General handyman knowledge and aptitude and demonstrated ability in handling power tools and equipment.
This role offers a unique opportunity to join our team and contribute to the delivery of exceptional IT and security services. If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply.