Account growth is a key performance indicator for any organization. To drive this metric, we are seeking an individual with exceptional relationship-building skills and strategic planning capabilities.
Key Responsibilities:
* Customer Onboarding: Develop and execute comprehensive customer onboarding plans to ensure seamless transitions and efficient service delivery
* Record Keeping: Maintain accurate and up-to-date records in our CRM system, leveraging analytical skills to identify trends and areas for improvement
* Cross-Functional Collaboration: Foster strong relationships with internal stakeholders to drive business objectives and achieve strategic goals
* Process Improvement: Collaborate with operational staff to identify innovative solutions for customer problems, driving continuous process enhancements
* Stakeholder Engagement: Champion customer experiences by removing barriers and engaging relevant stakeholders to deliver exceptional results
Requirements:
* Proven experience in building and maintaining diverse client relationships
* Strong analytical mindset and skillset, with the ability to interpret data and drive informed decision-making
* Excellent organizational and planning skills, with a focus on prioritization and task management
* Superior communication skills at all levels, with the ability to articulate complex ideas simply and effectively
* Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and CRM software
* Valid driver's license for occasional travel requirements