About the role
As a Senior Mobile Banker, you will be responsible for creating meaningful financial outcomes for both new and existing customers by delivering personalised home lending solutions and broader banking support.
This role exists to build strong, long-term customer relationships while growing a high-quality lending portfolio through a combination of self-generated activity, referrals and network-supported leads.
You will take full ownership of the customer journey, managing complex lending needs end to end and ensuring customers are informed, supported and confident at every stage of the process.
Working in a highly autonomous and mobile environment, you will structure your time and locations around customer availability, travelling within your community to meet customers where it suits them.
Your success will be driven by your ability to proactively network, build your personal brand and generate new lending opportunities while retaining and deepening relationships with existing customers.
You will manage your own pipeline with discipline and care, progressing applications through each milestone, maintaining strong post‐settlement relationships and identifying both growth opportunities and retention risks within your portfolio.
Collaboration is central to this role.
You will work closely with internal stakeholders across Credit, Retail Loans Support, Operations Network Support, Loan Centre teams and branch colleagues to deliver seamless customer outcomes.
You will also play a leadership role within the network by sharing lending expertise, mentoring peers and contributing to capability uplift.
Alongside growth, you will maintain a strong focus on governance, quality and compliance, ensuring lending activity meets regulatory requirements, internal policies and accreditation standards while minimizing errors and protecting customer trust.
About you
You are an experienced mobile or home lending professional with a well‐established customer base and a proven ability to manage complex lending scenarios, including self‐employed lending.
You bring advanced credit assessment capability, strong commercial judgement and a track record of delivering high‐quality customer experiences that drive advocacy and repeat business.
You understand market and competitor dynamics and apply sound business development principles to grow your portfolio sustainably.
Customer outcomes matter deeply to you.
You prepare thoroughly for every interaction, keep customers at the centre of your decisions and proactively identify ways to help them achieve their financial goals, both now and in the future.
You communicate with confidence and clarity, build strong relationships with internal and external stakeholders and take personal accountability for resolving complex issues and complaints.
You are a collaborative team member and an informal leader who enjoys sharing knowledge, mentoring others and contributing to a positive team culture.
You actively engage with your local community and business networks, identify referral opportunities and take ownership of connecting customers with the right specialists across the broader banking group.
You demonstrate a growth mindset, embrace change and take responsibility for your own development while supporting the development of others.
Most importantly, you align with BOQ's values and bring them to life through your actions every day, contributing to the purpose of Building Social Capital through Banking while representing the brand with professionalism, integrity and pride.
About us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our perks
* Flexible working arrangement - Balance your work and personal life with ease.
* Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
* Salary sacrificing options - Maximise your take‐home pay with our salary packaging options.
* Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
* Purchase additional annual leave - Need more time off? You can buy extra leave days.
* Discounted private health insurance plan - Take care of your health with our special rates.
* Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
* Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
* Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!
How to apply
To apply for this role, follow the links.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti‐Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
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