About Orca Ride
Orca Ride is an e-bike subscription provider focused on supporting gig economy riders such as delivery and courier workers.
We operate physical stores in Melbourne and Sydney, providing riders with reliable e-bikes, maintenance, repairs, and in-person support so they can stay on the road and keep earning. Our bikes are used daily, at high mileage — which makes strong workshop operations essential to our business.
We're now hiring a Bicycle Mechanic (E-Bike) to join our Sydney store.
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The Role
This is a hands-on, full-time mechanic role based at our Sydney location.
You'll primarily work in the back-of-house workshop, servicing and repairing e-bikes that are used intensively by gig workers. You'll also support riders during onboarding and when issues arise in store.
We're looking for someone practical, reliable, and confident working independently — someone who takes pride in keeping bikes safe, durable, and ready for daily use.
You'll report to the Sydney City Operations Manager and work closely with the front-of-house team.
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Key Responsibilities
• Perform servicing and repairs on e-bikes used in daily commercial operation
• Diagnose and repair electrical systems, including:
• Batteries, motors, controllers, wiring
• Carry out mechanical repairs:
• Brakes, drivetrain, wheels, tyres, suspension
• Use specialist tools for wheel truing, alignment, and component setup
• Support rider onboarding and explain safety and basic bike care
• Troubleshoot rider issues in-store and provide clear solutions
• Keep accurate service records (parts used, labour, fault notes)
• Maintain a clean, organised, and safe workshop
• Work with the City Operations Manager to improve workshop processes and efficiency
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What We're Looking For
• Full-time availability with valid Australian working rights
• Hands-on experience repairing e-bikes and lithium-ion systems
• Experience in a retail, workshop, or customer-facing environment
• Confident communicator with riders from diverse backgrounds
• Strong organisation and time management skills
• Comfortable using tools, diagnostics, and basic systems/software
• Detail-oriented and proud of workmanship quality
• A team player who's willing to help where needed
• Interest in bikes, cycling, or micromobility
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Salary & Benefits
$52,000 – $65,000 per annum (based on experience)
Benefits include:
• Free company e-bike for personal use
• Learning & development allowance and leave
• Free wellbeing and professional counselling support
• Discounted private health insurance
• Paid parental leave
• Employee referral bonuses
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Why Join Orca Ride?
You'll be working on bikes that matter — keeping real riders earning and moving every day. This role offers stability, hands-on technical work, and the chance to grow with a practical, fast-moving e-bike business.
Apply via LinkedIn or contact us directly to learn more.