Customer Contact Centre Consultant
Regional Express Holdings Limited (Administrators Appointed) is seeking suitably qualified and motivated individuals to provide high-level customer service as Contact Centre Consultants in Orange, NSW. These temporary positions are on a 12-month contract, with 1 position available for 20-38 hours per week.
Duties and Responsibilities:
* Handle all incoming calls politely, efficiently, and professionally
* Inbound reservation sales
* Reservation and Ticketing functions
* Answer general customer enquiries
* Support travel agents and Rex airport locations
* Support Internet Customers
* Assist with Administration support duties, including CA cases, call stats data entry, and BSP refunds
* Assist with Queensland Support in live-check-in and freight
Essential Selection Criteria:
* Prior experience in customer service, preferably within a call centre environment
* Excellent communication skills
* Professional phone manner
* Good computer skills
* A positive, enthusiastic attitude and the willingness to work as a team
* Ability to work shift and a rotating roster to accommodate the call centre operating hours
Conditions:
Successful applicants will receive full training and be paid according to the Regional Express Airline Services Collective Agreement 2022-2025, Level 2A.
To Apply:
Please apply via the 'Apply Now' button below by 10 October 2025.
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